topic Trying to send pictures from iOS on RCS issue... in Mobile Services

Trying to send pictures from iOS on RCS issue...

Androidvim — Mon, 14 Oct 2024 17:04:17 GMT

Dear all

When I am trying to send a picture to an RCS device. I get a message sent failure. What am I doing wrong? The picture is definitely going to RCS enabled device as I can see RCS in message field. Hope you can help. Thanks a bunch!

Re: Trying to send pictures from iOS on RCS issue...

Linzi_H — Tue, 15 Oct 2024 08:17:33 GMT

Hi @Androidvim

Thanks for coming to the community!

Are all other messages sending OK without an error?

Do you have MMS Messaging enabled in your iOS settings (Settings>Messages>MMS Messaging)?

Is your device up to date with the latest software updates?

Thanks

Linzi

Re: Trying to send pictures from iOS on RCS issue...

Androidvim — Wed, 16 Oct 2024 05:20:35 GMT

Thank you for replying! No MMS is not enabled and all other sms and iMessages send ok.

Re: Trying to send pictures from iOS on RCS issue...

Androidvim — Wed, 16 Oct 2024 05:21:22 GMT

I have no MMS bundle.

Re: Trying to send pictures from iOS on RCS issue...

Peter_W — Wed, 16 Oct 2024 09:17:40 GMT

Thanks for confirming that for us, @Androidvim.

What iOS version is it you're using at the moment, and are you fully up to date?

Also do you know what make and model of phone it is you're sending to?

Peter

Re: Trying to send pictures from iOS on RCS issue...

Androidvim — Wed, 16 Oct 2024 11:58:11 GMT

Fully up to date with latest iOS version. And I have no clue what type of phone it is when trying to send. All I know is that there is RCS in the message field.
thabks for getting back to me.

Re: Trying to send pictures from iOS on RCS issue...

Peter_W — Wed, 16 Oct 2024 12:55:48 GMT

Nice one, cheers @Androidvim.

If you go to Settings > Apps > Messages, does it show that RCS is enabled here?

Also if you go to Settings > General > About > Scroll to Physical SIM > Tap Network provider > does this change to 'IMS Status' and show 'Voice, SMS & RCS'?

Peter

Re: Trying to send pictures from iOS on RCS issue...

Androidvim — Wed, 16 Oct 2024 17:31:03 GMT

Thanks again for replying and taking the time. Yes to all.

Re: Trying to send pictures from iOS on RCS issue...

Androidvim — Wed, 16 Oct 2024 17:34:54 GMT

Well… I toggled rcs on and off. And it works. Sent a picture just now and it is marked as delivered. Thanks guys!!!!

Re: Trying to send pictures from iOS on RCS issue...

Peter_W — Wed, 16 Oct 2024 17:36:20 GMT

Thanks @Androidvim, I'm really glad to hear this did the trick.

Sometimes it's the simplest steps that do the job 😉

Thanks for coming back to let us know too!

Peter