topic Re: Not receiving authentication codes from overseas companies like Amazon in Mobile Services

Not receiving authentication codes from overseas companies like Amazon

tommyttunes — Fri, 11 Oct 2024 13:49:19 GMT

I'm not receiving authentication codes on text message from Amazon and cannot access my Amazon account now on my iPhone. Whatever way I try, Amazon wants me to re-confirm it's me by sending me a text with an authentication code on it. It's fine on laptop as it gives you the option to send on email. I've also had the same issue registering for a Lidl Clubcard, the text codes never come through. I've see a few similar threads saying that EE are blocking the texts as coming from outside of the UK. But none to suggest how I resolve this. Any suggestions?

Re: Not receiving authentication codes from overseas companies like Amazon

Ali_A — Fri, 11 Oct 2024 17:01:49 GMT

Hi @tommyttunes

Welcome to the EE Community.

As this is happening with multiple services, this would need to be raised with our technical support guides to investigate, and if needed a support ticket raised.

Please call us on 150 from an EE phone or see our Contact Us | Help & Support | EE to call from any other phone, and the team will be happy to help.

Ali

Re: Not receiving authentication codes from overseas companies like Amazon

Chris_B — Fri, 11 Oct 2024 17:31:15 GMT

@tommyttunes Amazon UK is sending these text from the UK you are not getting them from Amazon US or Amazon.com. It’s Amazon.co.uk
Amazon is a global brand with official offices in each country they are in.

The same as Lidi.