topic Re: Contacting EE if you have no phone signal and online 'help' isn't? in Mobile Services

Contacting EE if you have no phone signal and online 'help' isn't?

HayWayne — Fri, 11 Oct 2024 09:48:28 GMT

Anyone know how to speak to someone at EE if you don't have a phone service, and the apps/help aren't helpful?

Long story short, I made the mistake of moving over from EE to Vodafone, and now trying to get back to EE and Vodafone have cut me off (being resolved as we speak).

Re: Contacting EE if you have no phone signal and online 'help' isn't?

Michael_D — Fri, 11 Oct 2024 12:17:30 GMT

Hi @HayWayne

Thanks for coming to the community.

We'd love to have you back on-board with us.

Do you have access to another phone at all? You can see all the numbers to reach our teams on our Contact Us page.

You can also call through Skype by dialling +44 800 079 8586 if you don't have access to another mobile or landline.

Michael

Re: Contacting EE if you have no phone signal and online 'help' isn't?

HayWayne — Fri, 11 Oct 2024 12:20:44 GMT

Hi Michael

Apparently Vodafone have reactivated my account, but seemingly still can't make calls. Just trying to get the PAC from them.

It's been an absolute nightmare - I should never have left EE.

I don't have Skype.

Cheers

Re: Contacting EE if you have no phone signal and online 'help' isn't?

bristolian — Fri, 11 Oct 2024 12:55:14 GMT

@HayWayne wrote:

I don't have Skype.

You can contact EE-CS on 07953 966150 from any working phone.

Re: Contacting EE if you have no phone signal and online 'help' isn't?

Michael_D — Fri, 11 Oct 2024 13:16:22 GMT

I can imagine @HayWayne. I'd be lost if I lost service.

When was it that you ported the numbers away from EE?

Michael

Re: Contacting EE if you have no phone signal and online 'help' isn't?

HayWayne — Fri, 11 Oct 2024 14:03:47 GMT

Seems like forever ago, but coming up for 2 weeks now.

Re: Contacting EE if you have no phone signal and online 'help' isn't?

Ali_A — Fri, 11 Oct 2024 17:14:09 GMT

@HayWayne

If you don't have access to another phone or a friend/family device, you can pop into any EE store who will be happy to connect you with Customer Service to reactivate your closed line.
EE store Finder | How to find your nearest EE store | EE

Ali