topic Re: Text messages not received in Mobile Services

Text messages not received

Marion90 — Tue, 08 Oct 2024 11:46:34 GMT

Hello,I do not receive texts anymore from friends and family based in France who use the Orange network. Is it an issue with EE or my number?Can you please let me know what can be done to fix this?Thanks

Re: Text messages not received

Marion90 — Tue, 08 Oct 2024 11:43:39 GMT

Hello,

I do not receive texts anymore from friends and family based in France who use the Orange network. Is it an issue with EE or my number?

Can you please let me know what can be done to fix this?

Thanks

Re: Text messages not received

Debbie_G — Tue, 08 Oct 2024 14:20:08 GMT

Hi @Marion90.

Thanks for coming to the community.

Are you able to receive calls from these numbers?

Are you able to receive texts from other numbers okay?

Debbie 🙂

Re: Text messages not received

Marion90 — Tue, 08 Oct 2024 14:24:22 GMT

I can receive calls from these numbers but no texts,

and I can receive texts from other numbers from France and the UK

Thanks!

Marion

Re: Text messages not received

Debbie_G — Tue, 08 Oct 2024 14:43:08 GMT

Thanks for getting back to me @Marion90.

Are you able to pop your SIM card in another phone to test if you're able to receive messages from the numbers in question?

Debbie 🙂

Re: Text messages not received

Marion90 — Wed, 09 Oct 2024 12:34:11 GMT

Thanks Debbie,

I have tried my SIM card with another iPhone and it still doesn't work...

Re: Text messages not received

Debbie_G — Wed, 09 Oct 2024 13:11:16 GMT

Thanks for getting back in touch @Marion90

I'm sorry to hear this is ongoing. I recommend getting in touch to speak with our guides, they will be able to access your account and look into this further.

Debbie 🙂