topic 01438 989231 in Mobile Services

01438 989231

Skeeter1600e — Tue, 01 Oct 2024 13:34:16 GMT

Hi all

yesterday I had my first ever telephone conversation with EE, today I had a call to my non EE mobile from 01438 989231 which I believe is a direct partner of EE.

Are EE in the habit of sharing their customers non EE numbers to companies I have never heard of nor want to know?

Not a great first interaction to be honest.

[Mod edit: Corrected typing error in the number that contacted the user]

Re: 01438 989231

Christopher_G — Tue, 01 Oct 2024 12:47:16 GMT

Hi @Skeeter1600e

Was there a typing error in the phone number you posted? 01438 989 231 is a number that one of our Direct Partner, Step Change, use.

Chris

Re: 01438 989231

Skeeter1600e — Tue, 01 Oct 2024 13:35:19 GMT

Yes typing error, you have the right number.

I just wanted to know how one of your partners had my non EE number the day after I spoke to you in that phone.
Sent from my iPhone

Re: 01438 989231

Christopher_G — Tue, 01 Oct 2024 13:20:29 GMT

OK, thanks @Skeeter1600e

I don't recognise that number, and it isn't registered as a Direct Partner number, although it is close.

Did you give them any information over the phone?

Chris

Re: 01438 989231

Skeeter1600e — Tue, 01 Oct 2024 13:29:55 GMT

Thanks Chris, and yes you have the number correct, mine was a typo

I didn’t answer, I did a reverse number look up which told me it who it was and that they were a direct partner..

I am just a little miffed that my first proper contact with EE has resulted in one of their partners getting my private number and then cold calling me.

Re: 01438 989231

Christopher_G — Tue, 01 Oct 2024 13:37:30 GMT

OK, thanks for confirming, @Skeeter1600e. I've edited the post to show the correct number that called you.

If you're an EE customer, you can see how your data is handled on our Privacy Policy.

If you have not consented to marketing contact, I recommend speaking with our Customer Care team, so they can look into what has happened.

Chris

Re: 01438 989231

JB821 — Wed, 08 Jul 2026 14:09:43 GMT

I too have just signed up for EE and within days of this, despite opting out of all marketing while setting up the account, was called from 01438 989231

Seems this is still happening, Not very pleased.

Re: 01438 989231

Rach_H — Thu, 09 Jul 2026 12:23:40 GMT

Hi @JB821,

Welcome to the Community!

I'm sorry to hear this is happening inspite of you opting out. I'd recommend reaching out to our team and they will be able to check that your account is showing the correct marketing preferences moving forward.

Rach

Re: 01438 989231

PaulNoddz — Mon, 17 Aug 2026 12:30:04 GMT

Hi,

I too have received a call from the number

01438 989231 I have been an EE customer on this current number for in excess of 13 years, previously an Orange customer until the merger when we were forced onto EE, yet this is the first time this number has called me. Weirdly, the number is a Stevenage number, I lived there between 2000 & 2020, and have NEVER used this number myself, or as already stated, received a call from it. There is absolutely no reason for EE to call me, I haven’t requested a call, so why are they calling me? Moving forward, how can I stop them calling in the future? IF I am ever late on a bill, you message me from your 150 number, other than that there is absolutely NO reason for cold calling.

Paul.

Re: 01438 989231

Debbie_G — Mon, 17 Aug 2026 15:09:27 GMT

Hi @PaulNoddz.

Thanks for coming to the community.

I can understand why you're concerned about receiving an unexpected call, particularly when you haven't requested one.

This number is used by Step Change, one of our Direct Partners.

If you'd prefer not to receive marketing calls, I'd recommend getting in touch with our customer support team so they can check the marketing preferences on your account and make sure everything is set correctly.

Debbie