topic Re: Verification Codes Issues. in Mobile Services

Verification Codes Issues.

CarolF2 — Sat, 05 Oct 2024 15:30:49 GMT

HI, does anybody have any ideas on why I am not receiving verification codes on my iPhone. Have been told it's a carrier issue, how do I resolve this. Thank you

Re: Verification Codes Issues.

Northerner — Sat, 05 Oct 2024 18:44:25 GMT

Hi @CarolF2

Have you recently ported over your number.

Thanks

Re: Verification Codes Issues.

bristolian — Sat, 05 Oct 2024 22:53:58 GMT

What do you mean by verification codes? Are you referring to app-based notifications or SMS ones?

If the latter, do you have any issues with person-to-person texts? Are you in the UK or abroad?

Who's told you this is a carrier issue?

Re: Verification Codes Issues.

K_P1 — Sun, 06 Oct 2024 08:14:10 GMT

Yes I think you can contact EE and resolve the issue with them.

Re: Verification Codes Issues.

CarolF2 — Sun, 06 Oct 2024 10:10:07 GMT

Hi,
No I haven’t recently posted over my number.

Thank you for getting in touch.

Re: Verification Codes Issues.

CarolF2 — Sun, 06 Oct 2024 10:17:01 GMT

Hi,

no I haven't recently ported over my number.

Thank you for reaching out.

Re: Verification Codes Issues.

CarolF2 — Sun, 06 Oct 2024 10:18:20 GMT

Hi,

Verification cose to log into my account. SMS, person to person text are fine, UK based.

Thank you for reaching to, much appreciated.

Re: Verification Codes Issues.

CarolF2 — Sun, 06 Oct 2024 10:18:59 GMT

thank you for reaching out, much appreciated.

Re: Verification Codes Issues.

CarolF2 — Sun, 06 Oct 2024 10:21:21 GMT

Carrier issue, customer service at amazon, thank you.

Re: Verification Codes Issues.

Lesley_W — Sun, 06 Oct 2024 14:18:15 GMT

Hi @CarolF2

Welcome to our community.

I'm sorry you're having trouble receiving some texts, have you spoken with our technical team on 150 about this yet?

Lesley

Re: Verification Codes Issues.

CarolF2 — Tue, 08 Oct 2024 06:48:09 GMT

Hi, will do, thank you.