topic Re: EU ROAMING and Spend Cap in Mobile Services

EU ROAMING and Spend Cap

MoF1 — Mon, 08 Jan 2024 20:22:24 GMT

I just want to clarify my situation. I’m going abroad (in the EU), my phone is set up for roaming and I have a £0 spend cap. I’m aware it’s £2.29 per day for EU roaming and I want to use this. However, will my £0 spend cap prevent me from using roaming abroad.

Re: EU ROAMING and Spend Cap

bristolian — Mon, 08 Jan 2024 22:17:48 GMT

Your phone will still be able to "roam" in the strict sense - of connecting to a foreign network. It will be able to receive texts which is free globally.

Any usage which is chargeable and/or triggers the daily charge, will not work with a £0 spend cap - this means sending text messages or any received or dialled call.

You will need to increase your spend cap in order to use your phone abroad.

Re: EU ROAMING and Spend Cap

XRaySpeX — Mon, 08 Jan 2024 22:42:17 GMT

Yes, your £0 spend cap will prevent any roaming other than receiving texts.

You should bump up your spend cap to accommodate the £2.29 daily charge for as many days as you'll be away if you want to roam fully.

Re: EU ROAMING and Spend Cap

Jojowilljo — Thu, 03 Oct 2024 21:14:34 GMT

Hi team

would this be the same for the business / world daily passport for a business account number , can’t see this on the terms . Would a £0 spend cap stop these trigger charges too , thank you.

Re: EU ROAMING and Spend Cap

Katie_B — Fri, 04 Oct 2024 06:50:20 GMT

Hello @Jojowilljo.

Are you on a business connected, full works or all rounder plan?

If you have a spend cap on your account you will not be able to purchase add-ons outside of your allowance.

Katie

Re: EU ROAMING and Spend Cap

Jojowilljo — Fri, 04 Oct 2024 07:19:02 GMT

Just asking in general for someone , on a bus account and if has the business passport or worlds can the spend be added to stop the line spending more the next day when triggers the charge , they are trying to see what network can offer the best protection for expensive usage

Thank you

Re: EU ROAMING and Spend Cap

Katie_B — Fri, 04 Oct 2024 07:27:08 GMT

Hi @Jojowilljo.

There is no way for the account to only allow the charges for the roaming add-on.

I would recommend allowing a spend cap that would cover the cost of the roaming add-on for the duration of the trip.

Katie 🙂

Re: EU ROAMING and Spend Cap

Jojowilljo — Fri, 04 Oct 2024 08:55:02 GMT

Hi sorry that’s not what I am asking ,

If I have a spend cap of say £20 and your world pass port is charged at £10.56 per day , will I be stopped as it’s in the spend cap terms or is it not I the spend cap Thanks

Jo

Re: EU ROAMING and Spend Cap

Katie_B — Fri, 04 Oct 2024 09:04:16 GMT

Sorry @Jojowilljo.

You will be able to purchase the world pass for £10.56 one time per billing month if you have a £20 spend cap.

Katie

Re: EU ROAMING and Spend Cap

Jojowilljo — Fri, 04 Oct 2024 15:50:02 GMT

Thank you so will the spend cap stop me from spending any more then the £20 , will it cap me ,or will it now cap me ? and if it does will I need to up the spend cap ?

Can you explain how it works

Thank you
Jo

Re: EU ROAMING and Spend Cap

Linzi_H — Fri, 04 Oct 2024 16:04:13 GMT

Hi @Jojowilljo

Everything you need to know about Spend Cap can be seen on our How do I set up and manage Spend Cap for my mobile help page.

Please take a closer look and let me know if you have any further questions.

If you want to speak with our business team to make sure all the right things are in place before you travel, please contact us or send the team a message on WhatsApp.

Linzi

Re: EU ROAMING and Spend Cap

Jojowilljo — Fri, 04 Oct 2024 16:17:02 GMT

Again thank you but that’s why I am asking as the question I have isn’t clear on the spend cap info , all I am asking is that if I have the world day pass on at the £10.59 and I want to use the next day and then the next day and so on for about 5 days will I be allowed to or will I need the up the spend cap to £55 to allow that kind of spend ?

Jo

Re: EU ROAMING and Spend Cap

Linzi_H — Fri, 04 Oct 2024 16:21:23 GMT

You would need to increase the Spend Cap @Jojowilljo if you wanted to spend more than what you have it set at.

Linzi

Re: EU ROAMING and Spend Cap

Jojowilljo — Fri, 04 Oct 2024 16:37:02 GMT

Brill thank you

That’s exactly what is needed to prevent bills getting to expensive thank you
Jo