topic Re: Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message in Mobile Services

Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

Bunbry — Tue, 01 Oct 2024 17:28:35 GMT

I’m having the same issue as the above person but message about cap is only to one specific person, no idea why. We are both in the uk and this has only started today, no idea why, it should be free data.

Re: Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

XRaySpeX — Tue, 01 Oct 2024 17:35:30 GMT

@Bunbry : MMS are not free & are not included in your texts allowance. You have included an emoji in your text or attached a picture or something into it. That turns it into an MMS or Picture Msg.

Re: Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

Bunbry — Tue, 01 Oct 2024 18:30:12 GMT

Hi, no text only, no idea why this has happened, was working fine then 10 minutes later getting the cap message. Looked at at all my settings and can’t figure out what’s going on. The recipient is now green on my contacts instead of blue. This is a vulnerable person so a bit of an emergency and I’m very frustrated. Thanks for any help you can give,

Re: Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

Northerner — Tue, 01 Oct 2024 19:35:21 GMT

Hi @Bunbry

To add to @XRaySpeX post messages over 160 characters will be converted to MMS.

You can change your spend cap in your EE account or online account.

Thanks

Re: Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

XRaySpeX — Tue, 01 Oct 2024 19:40:14 GMT

@Northerner wrote:

messages over 160 characters will be converted to MMS.

Not necessarily! It will 1st split the text into <= 160 char chunks & send each as an SMS & charged accordingly. I just don't know the limit at which this stops & the text is too big & has to be sent as an MMS.

Re: Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

Bunbry — Tue, 01 Oct 2024 19:56:28 GMT

Done that, but why would I need to, only one person messaging that I’m getting the cap message. I’ve been with Ee forever but last 6 months has so may issues, obviously time to dump.
Sent from my iPad

Re: Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

stephen5000 — Thu, 03 Oct 2024 07:52:08 GMT

@XRaySpeX wrote:
@Bunbry : MMS are not free & are not included in your texts allowance. You have included an emoji in your text or attached a picture or something into it. That turns it into an MMS or Picture Msg.

That is incorrect information. Adding an emoji to a standard text does NOT convert it into an MMS. I'm old school and use text frequently, an emoji laden text is sent as 'FREE' if you have that built into your plan. The cost of MMS is prohibitive at 89p for one single MMS! A real money spinner for EE as I had to send my 1st one in over 4 years just a few weeks ago as it was a situation I had no choice...