topic How do I request a Transcript for text messages for a specific number in Mobile Services

How do I request a Transcript for text messages for a specific number

Ross412 — Fri, 27 Sep 2024 14:43:46 GMT

Good afternoon, please advise how to obtain a Transcript of text messages for a specific number and a call log

Thank you

Re: How do I request a Transcript for text messages for a specific number

XRaySpeX — Fri, 27 Sep 2024 14:54:49 GMT

EE don't keep records of your texts.

You can only see your call history online if you are already paying £2.50 pm for Itemised Billing at the time. Look at your device's Call Log.

Re: How do I request a Transcript for text messages for a specific number

Ross412 — Fri, 27 Sep 2024 15:02:38 GMT

I do believe your answer is correct, I know police request this data from your organisation to assist in their enquires. Please re examine your records to supply a transcript for a specific number.

Thank you

Re: How do I request a Transcript for text messages for a specific number

XRaySpeX — Fri, 27 Sep 2024 15:22:50 GMT

Yes, the Police or Courts may request your call history from EE.

No, the Police or Courts cannot request the contents of your texts from EE. What they can request is the metadata of them only, i.e. when, sender & recipient.

What records am I supposed to be examining? I hold no records of your texts.

Re: How do I request a Transcript for text messages for a specific number

bristolian — Sat, 28 Sep 2024 09:21:18 GMT

The Police & other public authorities have their own process for requesting telecoms data. It falls under the "if you need to know how, you would know how" category. It doesn't involve posting on a public internet forum!