topic Re: Spend Cap on unlimited texts in Mobile Services

Spend Cap on unlimited texts

Muzmuzmuz — Thu, 26 Sep 2024 11:43:18 GMT

Hi. I have a Sim only contract with unlimited calls and texts. Today I got a message after trying to send a text saying I don't have enough Spend Cap balance . I had a look but don't want to increase my spend cap as I shouldnt need to becuase I have unlimited texts. This was working when I last sent a text on Monday (it's now Thursday - I dont send many traditional texts). I saw someone with a similar issue and followed the 'text 150 and arrange someone to call you' advice but then got a text saying 'something went wrong...call us on 150'. When i called back and got to the menu about Spend Cap, it hung up saying it will send me a message about spend caps which it did but I really need to understand why the texts arent working

Re: Spend Cap on unlimited texts

Muzmuzmuz — Thu, 26 Sep 2024 11:30:38 GMT

did you get this resolved? I've the exact same issue

Re: Spend Cap on unlimited texts

bsgbsg — Thu, 26 Sep 2024 12:05:56 GMT

Not sure what happened, but my texts worked after a day or two.

Re: Spend Cap on unlimited texts

Debbie_G — Thu, 26 Sep 2024 14:03:55 GMT

Hey @Muzmuzmuz

Thanks for coming to the community.

I'm sorry to hear you're experiencing issues when trying to send a text.

Are these standard texts to UK mobile numbers?

Are your messages trying to send as SMS or MMS?

Debbie 🙂

Re: Spend Cap on unlimited texts

XRaySpeX — Thu, 26 Sep 2024 18:48:30 GMT

Have inserted an emoji or attached a picture or something to the text? These turn the normal SMS text into an MMS which is chargeable outside your text allowance.

Re: Spend Cap on unlimited texts

bsgbsg — Fri, 27 Sep 2024 07:50:07 GMT

If that is the case, the message could be improved to reference SMS and MMS separately.

Re: Spend Cap on unlimited texts

XRaySpeX — Fri, 27 Sep 2024 09:42:37 GMT

@bsgbsg : What msg?

Re: Spend Cap on unlimited texts

Sue225 — Mon, 11 Nov 2024 17:14:03 GMT

I have just had the exact same. I can't make calls or send texts. When I phoned 150 they only ask you to press either 1 or 2 then they cut you off & send a link which doesn't answer why this has happened

Re: Spend Cap on unlimited texts

Linzi_H — Tue, 12 Nov 2024 08:47:54 GMT

Hi @Sue225

Welcome to the community.

Are these standard texts and calls to UK numbers that you're having some trouble with?

Do you have a Spend Cap in place on your account, and if so, is this set at £0?

Linzi

Re: Spend Cap on unlimited texts

MCCMP — Mon, 27 Jan 2025 21:33:06 GMT

I have exactly the same - my wife has unlimited sim and has a £50 spend cap in place - she can text anyone else but me - it says she has reached spend cap and will not send .... so yes standard and yes UK and yes has spend cap in place (with no spend registered this month).

Any helpful answers would be appreciated

Mark

Re: Spend Cap on unlimited texts

Peter_W — Tue, 28 Jan 2025 08:48:36 GMT

Hi @MCCMP.

Welcome to the EE Community 😊

What network is your number on, and what model of phone are you each using?

Are you able to text her successfully, too?

Peter