topic Re: Refund in Mobile Services

Refund

Miller_george12 — Wed, 25 Sep 2024 09:32:01 GMT

I use my phone to pay for other services and I’ve wanted to pay for something that is £60 but it’s saying you don’t do payments that large if that’s the case I’d like the money transferred back into my account and it’s unfair that you do not get told about the spending limit until you exceed it

Re: Refund

XRaySpeX — Wed, 25 Sep 2024 09:42:09 GMT

The single transaction limit is £40. What money do you need refunded? If it refused cuz it was too large no money would have been spent.

Re: Refund

Miller_george12 — Wed, 25 Sep 2024 09:49:36 GMT

Yeah but I’d like the money back into my account then if that’s the case

Re: Refund

Miller_george12 — Wed, 25 Sep 2024 09:50:38 GMT

And is there no way you can change the spending limit

Re: Refund

XRaySpeX — Wed, 25 Sep 2024 10:02:04 GMT

No money would've left your a/c as you spent nowt.

The spending limits are fixed; £40 per transaction & £240 per month.

Re: Refund

Miller_george12 — Wed, 25 Sep 2024 10:45:26 GMT

Well can I get the money back into my account then?

Re: Refund

Chris_B — Wed, 25 Sep 2024 10:53:46 GMT

@Miller_george12 No money has left your EE account.

Re: Refund

Miller_george12 — Wed, 25 Sep 2024 11:14:06 GMT

I know that but I can I get the money back into my Barclays bank account because I don’t need it on my pay as you go if I can’t make the payment

Re: Refund

XRaySpeX — Wed, 25 Sep 2024 11:19:46 GMT

PAYG credit is not refundable nor transferable.