topic EE Texts arriving hours too late in Mobile Services

EE Texts arriving hours too late

KAJC2024 — Mon, 23 Sep 2024 11:08:53 GMT

Why are text messages arriving hours after they have been sent. ??

Often I am awaiting a Pass Code or Key to get into Banking Apps or Government Gateways. These codes are only usable for a short period.

Gov.UK sent me a code at 11.45 - it is now 12.05 and I still have not received it - only 20 minutes I know, but the code will time out before I get it.

The phone is on and working.

EE are sending me messages to top up, when I haven't even used the last top-up.amount yet! - but that's another issue

Regards to all

Ken

Re: EE Texts arriving hours too late

Michael_D — Mon, 23 Sep 2024 13:29:45 GMT

Hi @KAJC2024

Welcome to the community.

Are you finding that it is only texts like pass codes or keys that are coming through delayed, or is it happening with normal texts as well?

Michael

Re: EE Texts arriving hours too late

KAJC2024 — Mon, 23 Sep 2024 14:40:23 GMT

Normal texts as well.

My landlord has stopped sending me texts now as they often arrive several hours later. It's quicker to email me.

The Gov.UK code still has not arrived. I've tried again

Best Regards

Ken

Re: EE Texts arriving hours too late

bristolian — Mon, 23 Sep 2024 15:31:26 GMT

I've tested logging into Government Gateway using an OTP. The SMS arrived within 10 seconds of being requested.

Re: EE Texts arriving hours too late

KAJC2024 — Tue, 24 Sep 2024 07:30:43 GMT

Yesterday, at 11:45 and 15:40 I requested Codes from the Gov.uk site.

Both codes arrived together this morning at 08:15

I will the government site again

Best Regards

Ken

Re: EE Texts arriving hours too late

KAJC2024 — Tue, 24 Sep 2024 07:36:11 GMT

This time, code arrived straight away.

OK, maybe this only work when the phone is physically plugged, as it is at the moment.

Something to test

Best Regards to all

Ken

Re: EE Texts arriving hours too late

Ali_A — Tue, 24 Sep 2024 08:43:51 GMT

@KAJC2024

When was the last time you switched your mobile handset off for at least 5 minutes?
Can you please try this, as it will help keep your connection fresh with the network.

Ali

Re: EE Texts arriving hours too late

KAJC2024 — Tue, 24 Sep 2024 08:59:36 GMT

Ok, will try that

This morning I have had one successful code from GOV.uk and am still waiting for three others.

Best Regards

Ken

Re: EE Texts arriving hours too late

bristolian — Tue, 24 Sep 2024 09:11:18 GMT

The fact you are receiving text messages demonstrates an active connection to the mobile network.

Out of interest, were mobile-originated (as opposed to automated) texts similarly affected by the delay? They use the same access network infrastructure.

Re: EE Texts arriving hours too late

KAJC2024 — Tue, 24 Sep 2024 09:17:53 GMT

Yes

Both my landlord and his maintenance staff had tried to text previously, but I could not reply in a timely fashion because the texts were taking hours to get to me.

The first code from Gov.uk I requested this morning arrived straight away, however 3 later requests have not been received yet.

Best Regards

Ken

Re: EE Texts arriving hours too late

KAJC2024 — Tue, 24 Sep 2024 09:33:39 GMT

just switched phone back on - codes arrived.

Best Regards

Ken