topic Re: Deactivated number - how to activate or get PAC in Mobile Services

Deactivated number - how to activate or get PAC

azografos — Mon, 16 Sep 2024 20:57:06 GMT

My mobile number is deactivated and I want to activate it again or port it back to three

through EE 150 they say the number has gone back to three but without pac I can’t seem to be able to get it back

please advise

Re: Deactivated number - how to activate or get PAC

bristolian — Mon, 16 Sep 2024 21:15:07 GMT

When you say your number is deactivated, what exactly do you mean? Are you saying it's been disconnected? It's no longer yours if so.

Or are you saying it's a PAYG line that's been hibernated for non-usage but is still within the 6-9month grace period before outright disconnection?

Was it a native EE-issued number or one that you'd ported in from 3UK? If not, what's the significance of the comment "gone back to 3"?

Re: Deactivated number - how to activate or get PAC

Ali_A — Tue, 17 Sep 2024 10:46:05 GMT

Hi @azografos

Welcome to the EE Community.

When a PayG SIM hasn't been used your phone for any chargeable activity for 179 days then the account will go into hibernation and any credit will be removed.
After a further 90 days the service will be permanently cancelled and cannot be reactivated.

You can find out more on our Pay as you Go hibernation page

If you're outside of the 90 days and line is fully disconnected it won't be possible to reactivate your line, recover your number or request a PAC code to transfer to any other network.

Ali