topic Re: Unlimited data in Mobile Services

Unlimited data

FM50 — Fri, 13 Sep 2024 15:26:52 GMT

re text me to tell me I have unlimited data and today won’t allow me to text a photo to my granddaughter because I don’t have spend cap left. How does that work?

Re: Unlimited data

Northerner — Fri, 13 Sep 2024 15:59:19 GMT

Hi @FM50

MMS messages are chargeable.

Are you in the UK
Are you on EE PAYG or pay monthly contract.

Thanks

Re: Unlimited data

FM50 — Fri, 13 Sep 2024 16:01:47 GMT

In uk. Monthly contract
Thanks
Sent from my iPhone

Re: Unlimited data

bristolian — Fri, 13 Sep 2024 16:43:18 GMT

Multimedia photo & video messages are chargeable and not covered by any SMS text message allowance.

If you have a spend-cap, this will prevent the charge being incurred and thus the message being sent.

Re: Unlimited data

XRaySpeX — Fri, 13 Sep 2024 16:49:02 GMT

Texting a photo or any other attachment is known as an MMS or Picture Msg. MMS are not included in your texts allowance & so are chargeable (40p PAYG or 89p Contract). Your Spend Cap is blocking that charge. They have nowt to do with your data.