topic Phone cannot recieve or make calls and I get no service in Mobile Services

Phone cannot recieve or make calls and I get no service

Santdm — Thu, 12 Sep 2024 15:53:32 GMT

Been an EE customer for a couple of months now on a contract.

Cant make any calls or receive any and I have no service.

My bills are paid and I tried to call 150 but doesn’t work. I enabled WiFi calling to try call 150 but I get an automated voice saying this call has failed.

How do I contact EE support if I can’t make calls?

Re: Phone cannot recieve or make calls and I get no service

Santdm — Thu, 12 Sep 2024 15:54:28 GMT

Some additional information:

From the UK and have not travelled outside England at all.

Re: Phone cannot recieve or make calls and I get no service

Schockwave — Thu, 12 Sep 2024 17:58:16 GMT

@Santdm , could you check here to see if there is a problem where you are, which you can register and report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

You can ring customer service, see my signature:

Re: Phone cannot recieve or make calls and I get no service

bristolian — Thu, 12 Sep 2024 18:23:17 GMT

Try a manual network search, and see if EE is available to manually select.

Can you call any other number via WiFi-calling? Regardless of mobile coverage, this is a good test of whether there's something awry with your account or SIM.