topic Re: Connecting to London Underground Wi-Fi (iPad) in Mobile Services

Connecting to London Underground Wi-Fi (iPad)

muddybeard — Sat, 07 Sep 2024 15:26:42 GMT

I recently took advantage of the multi-line discount offer to buy an eSIM for my iPad. I am unable to connect to EE WiFi-Auto at London Underground stations. On my phone it works fine. I keep seeing the settings to say select EAP method as SIM but this option shows nowhere when trying to connect.

I have an O2 eSIM which connects to WiFi Extra fine on London Underground but would rather be on EE for the lower price.

Please could someone explain how I can do this, given I have looked at all the available help pages. If it doesn’t work, will cancel the sim - luckily only bought a no contract one to try before taking the plunge on a longer contract.

Thank you

Re: Connecting to London Underground Wi-Fi (iPad)

Northerner — Sat, 07 Sep 2024 16:47:18 GMT

Hi @muddybeard

You need to follow these instructions:

https://ee.co.uk/help/mobile/manage-use/using-phone-features/wifi-on-the-london-underground

However the service is hit and miss and it maybe your line is down or not connecting. Which tube line you on?

Thanks

Re: Connecting to London Underground Wi-Fi (iPad)

muddybeard — Mon, 09 Sep 2024 12:12:26 GMT

Thank you, I have tried that but it still says Unable to connect to EE Wi-Fi Auto.

My phone on EE connects fine to it - just seems to be this new SIM card that doesn’t connect.

Re: Connecting to London Underground Wi-Fi (iPad)

Alex_H — Mon, 09 Sep 2024 14:13:12 GMT

Hi @muddybeard,

Thanks for visiting the EE Community 🙂

EAP method only needs to be set manually on non Apple devices. Is your iPad updated to IOS 13 or above? ( Settings> General> About)

In terms of what you can do on the device, a reset of the network settings can help resolve issues connecting to the Wi-Fi spot. This is done in Settings>General> Transfer or reset iPhone> Reset> Reset network settings.

Outside of that I would recommend giving our team on 150 a call so they can check the Wi-Fi product is active on the new number and if necessary reset it to help fix the issue.

Alex

Re: Connecting to London Underground Wi-Fi (iPad)

muddybeard — Mon, 09 Sep 2024 20:27:37 GMT

Thank you Alex, will give that a go.

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MK