topic Re: in Mobile Services

NOA73 — Wed, 28 Aug 2024 18:12:31 GMT

I've had this exact same issue- out of the blue last week. I can't connect to my mum's mobile number but she phone me and other people can phone her. I get the same message that "you have dialled an incorrect number". So far EE can't seem to find the issue. My mum's phone has been checked and is fine. I have a Samsung S23.

Re:

Leanne_T — Thu, 29 Aug 2024 08:13:48 GMT

Hi @NOA73

Thanks for coming to the community.

Have you tried deleting her number and calling when the number is not saved?

Can you send texts to your Mum?

Leanne 🙂

Re:

NOA73 — Thu, 29 Aug 2024 08:32:56 GMT

Yes I did that. Even manually dialling the number after contact deletion and using the 141 prefix did not help. SMS messages are also blocked. I have found that other members of my family (also on EE network) get the same error message when dialling my mum's number (which is on Talk mobile).

I wonder whether the issue may be between EE and Talk Mobile in recognising a newly ported telephone number.

Re:

Leanne_T — Thu, 29 Aug 2024 08:57:34 GMT

Thanks for coming back to me and for letting me know some extra details @NOA73

Has your Mum reported this to her network provider to get the port looked into and make sure this has fully completed?

Leanne.

Re:

NOA73 — Thu, 29 Aug 2024 09:10:52 GMT

We haven't done that yet. EE opened a tech support ticket request yesterday and that may include liaising with my mum's network provider.

Re:

Leanne_T — Thu, 29 Aug 2024 09:35:27 GMT

Thanks @NOA73

Please keep us updated with how you get on once the ticket has been looked into 🙂

Leanne.