topic Re: Re: Request for Age Restriction removal in Mobile Services

Re: Request for Age Restriction removal

denisatocilla — Tue, 03 Sep 2024 16:17:37 GMT

Hello,

I am writing to request the removal of my age restriction due to my adult age. This restriction applies to my phone and overall internet usage.

Thank you for your attention to this matter.

denisatocilla — Tue, 03 Sep 2024 16:20:40 GMT

I want to remove my age restriction .

Christopher_G — Tue, 03 Sep 2024 18:35:01 GMT

Check out our 'How Do I Turn On Parental Controls on My Device?' help page. It explains how you can change parental controls for different types of accounts.

Chris

XRaySpeX — Wed, 04 Sep 2024 15:18:52 GMT

@denisatocilla : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.