topic Re: Content lock in Mobile Services

Content lock

kevinqpr — Fri, 31 May 2024 21:43:48 GMT

Can't get content lock off??

Re: Content lock

kevinqpr — Fri, 31 May 2024 21:40:35 GMT

Can you

Re: Content lock

XRaySpeX — Fri, 31 May 2024 23:23:51 GMT

@kevinqpr : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content lock

NatheW — Thu, 06 Jun 2024 09:53:50 GMT

I do not have a credit card and getting to town is difficult! Any other way?

Re: Content lock

NatheW — Thu, 06 Jun 2024 10:10:04 GMT

Your first link doesn't offer any help. further, I do not have a credit card and am unable to get to a shop. I'm on a contract.

EE really need to look at their usability in apps/website, I work in IT and it is unfathomable!! Ludicrous.

Re: Content lock

James_B — Thu, 06 Jun 2024 10:21:23 GMT

Welcome to the EE Community, @NatheW 🙂

What happens when you try to amend your content lock settings at Parental and data controls (ee.co.uk)?

James

Re: Content lock

NatheW — Thu, 06 Jun 2024 10:30:47 GMT

I get a page saying "This service is not working"!

Re: Content lock

James_B — Thu, 06 Jun 2024 10:39:59 GMT

What is the full error message you see, @NatheW?

Is this when you try to log in or when trying to update your content settings?

James

Re: Content lock

NatheW — Thu, 06 Jun 2024 10:42:36 GMT

When I follow the link you provided the message in full is:

This service isn’t working right now

We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.

Re: Content lock

James_B — Thu, 06 Jun 2024 11:03:14 GMT

Can you log in to your account at My EE login, @NatheW?

James

Re: Content lock

NatheW — Thu, 06 Jun 2024 12:18:54 GMT

Hi, yes I can.

Re: Content lock

James_B — Thu, 06 Jun 2024 12:26:58 GMT

That's great, @NatheW

Once logged in, can you navigate to Plans & subscriptions > Manage mobile > Check parental controls?

James

Re: Content lock

NatheW — Thu, 06 Jun 2024 12:29:23 GMT

No, afraid I do not have that option!

Re: Content lock

NatheW — Thu, 06 Jun 2024 12:31:02 GMT

And I am in Manage Mobile but the is no parental control option.

Re: Content lock

James_B — Thu, 06 Jun 2024 12:50:41 GMT

OK, @NatheW

On the same page, if you scroll down to Settings and permissions and select Manage numbers, are you registered as both the user and bill payer?

James

Re: Content lock

XRaySpeX — Thu, 06 Jun 2024 12:56:49 GMT

@NatheW : Are you on contract or PAYG?

Re: Content lock

NatheW — Thu, 06 Jun 2024 12:59:28 GMT

Sorry, having trouble now finding the page. EE really need to look into the usability of this website, it is dreadful. As I say, I work in IT, have done for many years, this has to be one of the worst. Anyway, thanks for hanging on!

Re: Content lock

NatheW — Thu, 06 Jun 2024 13:01:35 GMT

I have a contract , but initially started with payg, again it is hard to distinguish what is now being used!

Re: Content lock

NatheW — Thu, 06 Jun 2024 13:04:41 GMT

Got there but Manage numbers does not show who is the user and who is the bil payer!! Anyway, I would be bboth, I live alone, no partner, children etc.

Re: Content lock

NatheW — Thu, 06 Jun 2024 13:21:01 GMT

James , are you there? Any other ideas? Clicking on manage mobile, the linking page seems to have now gone down!! I despair, it really shouldn't be this hard.