topic Re: VM connecting to 101!! in Mobile Services

VM connecting to 101!!

suzymart — Sun, 01 Sep 2024 15:23:03 GMT

When I don't answer calls, my VM is telling callers it is transferring them to 101 (Norfolk police) and I have no idea why. VW used to work & I have not changed anything. I have checked my VM settings and personal greeting is apparently set, but when I tried again to ring, I am getting the above message....what is happening????? I have a Samsung Galaxy S22.

Just to update - If I terminate caller, it will divert to my VM, if I let the call ring until it's natural end, it will tell caller they are being transferred to 101?????

Re: VM connecting to 101!!

bristolian — Sun, 01 Sep 2024 16:10:22 GMT

Diverts are either "unconditional" (divert all calls) or "conditional", your phone will have menu options for each.

It sounds like you have a conditional "divert when unanswered" set to 101. With all other diverts - "when busy" or "when unreachable" set to voicemail.

Re: VM connecting to 101!!

suzymart — Sun, 01 Sep 2024 16:18:36 GMT

Thanks for you reply…..just rechecked and all forwarding settings (unanswered, busy, unreachable) set to VM number? Have looked at SOS settings as well, and selected the ‘custom option’ to my own number (was set to 112 strangely), turned phone on/off and now seems to go to own VM.Have no idea what happened as haven’t amended anything and never had an issue before 🤷‍♀️

Sent from Yahoo Mail for iPad

Re: VM connecting to 101!!

Leanne_T — Mon, 02 Sep 2024 07:01:41 GMT

Hi @suzymart

Thanks for coming to the community and for trying these steps.

This is strange and hopefully all sorted now for you. If this does happen again please come back and let us know 🙂

Have a great week.

Leanne.

Re: VM connecting to 101!!

Ivie — Mon, 16 Sep 2024 22:38:42 GMT

Thank for this post. I just had the exact same problem which I have now fixed following what you did! Thank you

Re: VM connecting to 101!!

Debbie_G — Tue, 17 Sep 2024 07:15:43 GMT

Hey @Ivie

Welcome to the community.

Thanks for letting us know that following these steps has resolved your issue.

Take care and have a great day.

Debbie 🙂

Re: VM connecting to 101!!

Tur2 — Sun, 22 Sep 2024 19:08:24 GMT

I saw #suzysmart’s post and reply on how to sort . I am experiencing same issue. Have checked my iPhone settings and there is no emergency SOS divert. What steps should I take resolve? Thanks

Re: VM connecting to 101!!

bristolian — Sun, 22 Sep 2024 19:10:38 GMT

As per my previous post in this thread... Diverts are either "unconditional" (divert all calls) or "conditional", your phone will have menu options for each.

It sounds like you have a conditional set to 101. With all other diverts - "when busy" or "when unreachable" set to voicemail. Ensure all your conditional diverts are set to voicemail.

Re: VM connecting to 101!!

Tur2 — Sun, 22 Sep 2024 20:13:14 GMT

I have an iPhone which has no conditional diverting!?!
Now what do I do?
##21# doesn’t work

Sent from my iPhone

Re: VM connecting to 101!!

Debbie_G — Mon, 23 Sep 2024 08:53:31 GMT

Morning @Tur2.

Welcome to the community.

I'd recommend getting in touch to speak with our Guides, they will be happy to help and look into this further.

Debbie 🙂

Re: VM connecting to 101!!

MaryM-46 — Sun, 13 Oct 2024 11:15:40 GMT

I have a GALAXY A20e
EE operator talked me through correcting my 101 diversion problem.
"go to phone app 3 dots top right then SETTINGS then SUPPLEMENTARY SERVICES, then CALL FORWARDING, then make sure all options are set to the EE correct voice mail number, one of my options said 101 - BINGO - remove and copy correct number. (at first the number wasn't recognised by EE because it started +44, I was told to remove the area cod +44 and replace with zero, it worked {even though the other numbers started +44} and auto corrected when 'confirmed').🙄

Re: VM connecting to 101!!

Peter_W — Sun, 13 Oct 2024 11:38:49 GMT

Good morning @MaryM-46, thanks for sharing this!

I'm really glad to hear our Guide managed to help you get this sorted out in the end too 😊

Peter

Re: VM connecting to 101!!

Gorron — Fri, 08 Nov 2024 18:43:28 GMT

Hi Peter

I am having the same problem. My phone is an OPPO

Jean

Re: VM connecting to 101!!

Peter_W — Sat, 09 Nov 2024 08:10:53 GMT

Good morning @Gorron!
Welcome to the EE Community 😊

Have you had a chance to check out the advice @MaryM-46 mentioned a few posts up?

The menu options can be slightly different between phones, but it should be fairly similar for accessing your call forwarding settings.

We have a Help Guide for one Oppo model here, but this is for general diverts, so once you get to step 5 you need to select Voicemail rather than Call Forwarding.

Make sure that this is showing our voicemail number and if 101 is entered anywhere please delete this.

Peter

Re: VM connecting to 101!!

CR6776 — Sat, 09 Nov 2024 20:47:24 GMT

I have recently taken over an iPhone pro Max which was previously on O2 without an issue.

Then when it was loaded to EE I started to get the same problem that others are reporting

ie:when it completes all rings it diverts to 101 where it asks the caller ‘which police station is required’! If however I cut the call before it finishes the rings then it goes to my VM.

Call forwarding was already switched off on the phone.
i found advice which said I should enter ##002# to cancel call forwarding

This worked to some extent. The message the caller gets now is ‘ the number is unable to take your call please call later’. There is no option to go to VM and leave a message.

this is getting very frustrating. It only seems to affect EE users. Please advise.

Re: VM connecting to 101!!

Katie_B — Sun, 10 Nov 2024 07:57:01 GMT

Good morning @CR6776.

Welcome to the EE Community.

Since cancelling call forwarding have you text VM ON to 150?

Katie

Re: VM connecting to 101!!

EEK4 — Fri, 22 Nov 2024 12:03:26 GMT

I recently got a new Samsung A25 and had no problems until yesterday when a friend informed me my voicemail was asking what police station 101 they required.

I had to contact EE and essentially had to switch off voicemail and reset it.

It is now working. Clearly an EE problem.

Re: VM connecting to 101!!

Tur2 — Fri, 22 Nov 2024 14:34:24 GMT

Thanks everyone for the solution. I’m all up and running

Sent from my iPhone

Re: VM connecting to 101!!

Debbie_G — Sat, 23 Nov 2024 12:08:25 GMT

Hi @Tur2.
Thanks for getting in touch to let us know.

I'm happy to hear this is sorted.

Debbie 🙂

Re: VM connecting to 101!!

CR6776 — Fri, 29 Nov 2024 23:32:12 GMT

No I hadn’t, didn’t know I had to seeing as this came out of the blue and was working before. But it now seems to be working thank you.