topic Re: Switching VoiceMail Off in Mobile Services

Switching VoiceMail Off

PlutoHunt — Fri, 23 Aug 2024 11:11:13 GMT

I'm going round and round in circles trying to switch EE VoiceMail off. Texting VM Off to 150 creates a response "We've had a problem with your request, please try again a little later or call 150." I've been trying since 9 August. When I call 150, I eventually get told to text OFF to 150 - and just get the same result. Has anyone any ideas on what to do next?

Re: Switching VoiceMail Off

killyouridols08 — Fri, 23 Aug 2024 11:37:40 GMT

Have you text VM OFF fully in capitals?

Also dialling ##002# used to work as it removes all diverts, not sure it does anymore? Worth a try maybe.

Re: Switching VoiceMail Off

bristolian — Fri, 23 Aug 2024 12:21:55 GMT

Are you looking to completely disable your voicemail service?

Or merely to remove the autodiverts so incoming unanswered calls don't reach VM?

Re: Switching VoiceMail Off

XRaySpeX — Fri, 23 Aug 2024 15:21:55 GMT

Try rebooting VM by texting VM ON to 150, reboot phone & then text VM OFF to 150.

Re: Switching VoiceMail Off

PlutoHunt — Wed, 28 Aug 2024 12:11:16 GMT

Thank you for your help. I did the ##002# to switch off all diverts and that's done what I needed. Hope it hasn't switched anything else off that I still need...