topic Re: How do I obtain WiFi Calling? in Mobile Services

How do I obtain WiFi Calling?

brissle — Mon, 26 Aug 2024 18:22:55 GMT

Hello,

I would be grateful for some advice.

I'm not very technical.

I am with Lebara who use the ee network, I understand.

I have a Realme Pro phone which has up-to-date software.

I am staying in an area with virtually no mobile signal, but I have access to very good WiFi.

The owners of the campsite say everyone uses WiFi calling, but I cannot find how to activate this on my phone. I have followed all the instructions to set this up, but the option to switch on WiFi calling does not appear on my phone. I cannot call Lebara to ask for help because I have no signal and their live chat option is not working.

What do I do, please?

Re: How do I obtain WiFi Calling?

Northerner — Mon, 26 Aug 2024 19:15:06 GMT

Hi @brissle

The service is only available to EE customers with compatible handsets.

Thanks

Re: How do I obtain WiFi Calling?

brissle — Mon, 26 Aug 2024 19:22:12 GMT

Ah, OK it must be my misunderstanding - the Lebara website implies that I can have WiFi calling.

Re: How do I obtain WiFi Calling?

Northerner — Mon, 26 Aug 2024 19:34:44 GMT

Hi @brissle

If your phone isn't compatible it won't work.

If you have followed the instructions and it doesn't work then it's your account or device.

Thanks

Re: How do I obtain WiFi Calling?

bristolian — Mon, 26 Aug 2024 19:55:15 GMT

@brissle wrote:

I am with Lebara who use the ee network, I understand.

Lebara are an MVNO who use Vodafone for radio coverage, but offer their own products & services.

Irrespective of whether VF or EE provide their coverage, it is Lebara who are your customer-service point of contact, not the host operator.

https://www.lebara.co.uk/en/help/contact-us.html should be your next point of contact.

Re: How do I obtain WiFi Calling?

brissle — Tue, 27 Aug 2024 09:46:20 GMT

Thanks Bristolian, problem solved.

I followed the link and used the Lebara Chat service which was working this morning and they have resolved the matter.

It seems I DO have WiFi calling but the number I tried to call doesn't. So the problem was theirs, not mine.

It just so happens that on my phone, there is no actual option to activate WiFi calling - it's done automatically by Lebara for any customer with a compatible phone.

Thanks again.

Re: How do I obtain WiFi Calling?

XRaySpeX — Tue, 27 Aug 2024 10:38:57 GMT

The person at the other end doesn't need to be on WiFi Calling for you to use WiFi Calling. They just need a signal 1 way or another.