topic Re: EE London Underground WiFi - Unable to Connect in Mobile Services

EE London Underground WiFi - Unable to Connect

Bozo_ — Wed, 14 Aug 2024 09:50:40 GMT

I'm not sure if this is a problem with my phone settings, or if it's a problem with the wifi, as I have seen a lot of posts about how bad the wifi is lately.

Anyway, I have a Pixel 8 pro, I connected to the EE Wifi Auto network, set the EAP method to SIM,and it tries to connect, usually getting as far as saying 'obtaining an IP address' then it just disconnects.

The instructions EE provide also say to set the access method to EAP, but I can't see a setting for this. So I assume it's not needed on the Pixel 8 Pro?

Any help would be appreciated.

Thanks

Lee

Re: EE London Underground WiFi - Unable to Connect

Peter_W — Wed, 14 Aug 2024 12:08:13 GMT

Hey there @Bozo_ , thanks for reaching out to us about this 😊

Let's see if we can get this up and running as it should be for you!

Has the Underground WiFi worked with this phone in the past?

Is it just the one station you've noticed this issue with too, or is it the same no matter where you try to connect?

Peter

Re: EE London Underground WiFi - Unable to Connect

Bozo_ — Wed, 14 Aug 2024 12:42:02 GMT

This is the first time I've tried to use this phone on the underground, I've tried it at multiple stations.

Re: EE London Underground WiFi - Unable to Connect

Peter_W — Wed, 14 Aug 2024 12:57:44 GMT

Thanks @Bozo_.

Can you please check to make sure your phone is fully up to date.

If that's all good to go, it's also worth forgetting the network in your phone's settings, then trying to set this up as a fresh connection.

Peter

Re: EE London Underground WiFi - Unable to Connect

Bozo_ — Wed, 14 Aug 2024 14:57:34 GMT

The phone is up to date and I've tried forgetting the network and re-adding but it's still the same.

Re: EE London Underground WiFi - Unable to Connect

Peter_W — Wed, 14 Aug 2024 15:11:07 GMT

Thanks for giving that a go, @Bozo_.

Is it pay as you go or pay monthly that you're on right now?

Peter

Re: EE London Underground WiFi - Unable to Connect

Bozo_ — Wed, 14 Aug 2024 16:08:30 GMT

Pay monthly

It worked ok on my previous Samsung s20+

Re: EE London Underground WiFi - Unable to Connect

Peter_W — Thu, 15 Aug 2024 07:15:21 GMT

Cheers @Bozo_

Based on what you've described here everything sounds good with how it's set up at your end, so as a next step I think it'd be best to check everything at our end too.

If you give our technical team a shout, they can check this all out and make sure we get this sorted 😊

Peter