topic Re: Suddenly saying “the number your have called is not Regonise” in Mobile Services

Suddenly saying “the number your have called is not Regonise”

Annaanna123 — Mon, 12 Aug 2024 22:07:32 GMT

I call my husband everyday, but suddenly this afternoon when I called, it keep saying“the number your have called is not Regonise”. I just called him in the morning and he picked up the phone, everything is fine. Suddenly around 6pm is like this…

Everyone else can call him, and he hasn't blocked me. He can call and text me, as well as others, without any issues, but I can't call him. When I text him, it says "not delivered."

does anyone know whats happening? TIA

Re: Suddenly saying “the number your have called is not Regonise”

bristolian — Mon, 12 Aug 2024 22:47:38 GMT

If your husband intentionally blocks you, does the behaviour change?

Re: Suddenly saying “the number your have called is not Regonise”

Rach_H — Tue, 13 Aug 2024 08:05:39 GMT

Hi @Annaanna123,

Welcome to the Community!

This is a great shout from @bristolian. Have you been able to try seeing what happens if your husband does block your number, and then if you then if he unblocks you?

Rach

Re: Suddenly saying “the number your have called is not Regonise”

Annaanna123 — Tue, 13 Aug 2024 09:09:45 GMT

I m sure he doesn’t block me coz both phones are with me and I tested the whole night..

Re: Suddenly saying “the number your have called is not Regonise”

bristolian — Tue, 13 Aug 2024 09:22:37 GMT

Please try blocking your number on your husband's phone, and re-test. Part of fault-finding is to see what difference it makes.

It may make no difference, in which case that can be ruled out.

Re: Suddenly saying “the number your have called is not Regonise”

XRaySpeX — Tue, 13 Aug 2024 09:24:00 GMT

They're suggesting blocking your no. on his phone as a test.

Re: Suddenly saying “the number your have called is not Regonise”

Annaanna123 — Tue, 13 Aug 2024 09:31:04 GMT

Yes, I tried it too. But it’s the same, still saying the number you called is not recognise…..😔

Re: Suddenly saying “the number your have called is not Regonise”

Rach_H — Tue, 13 Aug 2024 12:28:34 GMT

It does seem odd that this is only happening with your number @Annaanna123.

Is your husband also on EE?

Rach