topic Re: Balance Check in Mobile Services

Balance Check

Lloyd1983 — Fri, 09 Aug 2024 19:28:48 GMT

Is anyone else having problems checking their data/balance through the 150 text service? It keeps saying the service is "temporarily unavailable".

Re: Balance Check

354- — Fri, 09 Aug 2024 20:16:01 GMT

@Lloyd1983 - No issues here; 150, the lady's voice is operating. Texting AL to 150 returns a response.

Re: Balance Check

Leanne_T — Sat, 10 Aug 2024 09:57:52 GMT

Hi there @Lloyd1983

Welcome to the community 🙂

When was the last time you used the SIM to make a chargeable call, text or topped up the account?

Can you text and call other numbers?

Hope to hear back from you soon.

Leanne.

Re: Balance Check

nethmin — Sat, 10 Aug 2024 10:18:04 GMT

I am also experiencing the same issue with the 150 text service. I think service might be down or undergoing maintenance & Have you tried contacting customer support for more information or a possible resolution?

Re: Balance Check

Leanne_T — Sat, 10 Aug 2024 12:32:41 GMT

Hi @nethmin

Can you text all other numbers OK?

Have you reported this to our mobile guides on 150?

Leanne 🙂

Re: Balance Check

Ojay500 — Wed, 28 Aug 2024 08:26:21 GMT

I have also been experiencing problems with 150 when checking my balance it has been like this for weeks now which is a Shame as it was a quick way of looking off line at your remaining allowance.

Re: Balance Check

bristolian — Wed, 28 Aug 2024 08:40:49 GMT

Indeed so, the service has been unavailable for me since the weekend of 17th August.

Re: Balance Check

Spikeymaria — Wed, 28 Aug 2024 08:43:19 GMT

Yes I’ve had the same problem rung the mat the beginning of this month and they know about it and said possibly be fixed in a week but tried it yesterday and still saying it’s temporarily not in service