topic Re: Charges abroad and data roaming in Mobile Services

Charges abroad and data roaming

Lawsonwalker — Thu, 08 Aug 2024 14:16:57 GMT

In November 2023 I changed 4 phones to EE on the promise there would be no overseas charges. Now I’m in Majorca and I’m told it will be £2.67 per day.
I changed my tv and broadband and was promised unlimited data
now after 4 days I’m told I’m running out of data allowance.
All my texts are unanswered.
I feel I have been shafted.
R L Walker

Re: Charges abroad and data roaming

XRaySpeX — Thu, 08 Aug 2024 14:26:54 GMT

As you started your current contract after 07/07/21 there will be a charge of £2.47 per day while roaming in EU unless you buy the Roam Abroad Pass for £25 / billing month or have it as an Inclusive Extra.

You may use up to 50 GB per billing month of your data in the EU.

Re: Charges abroad and data roaming

Lawsonwalker — Thu, 08 Aug 2024 14:29:41 GMT

Sorry to appear dim but if I am told in the EE shop that there are no charges due to loyalty then I am foolish enough to believe them.

Re: Charges abroad and data roaming

XRaySpeX — Thu, 08 Aug 2024 14:36:05 GMT

I can only tell you what the official EE stance is on roaming in EU. I was not present in that shop.

Re: Charges abroad and data roaming

Debbie_G — Thu, 08 Aug 2024 15:44:31 GMT

Hey @Lawsonwalker

Thanks for coming to the community.

Do you have an inclusive extra included with your plan?

Debbie 🙂

Re: Charges abroad and data roaming

bristolian — Thu, 08 Aug 2024 18:34:55 GMT

@Lawsonwalker wrote:

I am told in the EE shop that there are no charges due to loyalty

Did you get "inclusive EU roaming" in writing from any shop staff? If you did - then you may have a good case.

The same query would apply to any "I was told xyz in abc shop" - regardless of the product purchased.

An inclusive extra, as mentioned in the previous reply, could cover this - but otherwise the standard charges apply.