topic Re: Roaming abroud pass in Mobile Services

Roaming abroud pass

smblevins — Wed, 07 Aug 2024 10:45:28 GMT

I bought a one month roaming abroad pass for iom and usa . It worked fine in iom but is not working in usa, even though I have received text to confirm I have the pass and am in usa. I can't call you to seek advice. Please help

Re: Roaming abroud pass

smblevins — Wed, 07 Aug 2024 10:38:45 GMT

Re: Roaming abroud pass

XRaySpeX — Wed, 07 Aug 2024 11:00:39 GMT

As you are on contract, did you activate global roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming abroud pass

bristolian — Wed, 07 Aug 2024 11:15:17 GMT

Can you clarify what you mean by your Roaming pass not working in the USA?

Are you really saying, that your phone isn't getting any coverage in the USA and thus you're not able to use it? That's a different question but a very common mistake.

The roaming pass is just a billing add-on to reduce the cost of roaming - it doesn't enable the free ability to roam in the first place. If your phone has previously been used in the EU but is not now working elsewhere, you may have EU-only roaming enabled. Have you sent or received any texts or calls since being in the US?

If you are on pay-monthly and now find yourself abroad without having enabled the correct roaming permissions, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Roaming abroud pass

smblevins — Thu, 08 Aug 2024 01:07:19 GMT

Roam abroad pass for £25 for World wide worked on the Isle of man but not working in usa. It is driving mad. Help

Re: Roaming abroud pass

Katie_B — Thu, 08 Aug 2024 07:16:51 GMT

Hello @smblevins.

Thanks for coming here.

Does your phone show you are connected to a local network?

Did you receive a welcome text when you landed in the states?

Katie

Re: Roaming abroud pass

bristolian — Thu, 08 Aug 2024 07:52:33 GMT

You'd already posted about this problem, and received some replies querying the details. See above, 7th August 12.15pm

Answering those would help others to advise further.

Re: Roaming abroud pass

smblevins — Thu, 08 Aug 2024 13:10:52 GMT

I got this message from ee

Hi from EE. While you're in The United States of America thanks to your Roaming Pass you can use your plan minutes, texts and data allowances at no extra cost.

Calls to countries outside the EU (not including the UK) are £1.66 per min and texts 82p each. Other charges are the same as when you're in the UK.

For the best network coverage your handset must automatically select a network. To do this, choose your phone from: http://ee.co.uk/help/phones-and-device next select 'Connectivity' then 'Selecting Network'.

Call +447953966250 for Customer Services & 112 in case of emergency. Have a g

Re: Roaming abroud pass

smblevins — Fri, 09 Aug 2024 01:57:15 GMT

The situation has not been resolved and I sitill do not have access to my roaming pass. In usa. Boo

Re: Roaming abroud pass

Peter_W — Fri, 09 Aug 2024 07:03:54 GMT

Hey there @smblevins

I'm disappointed to hear that this still isn't working for you.

@Katie_B asked if you were showing as connected to a network, and if you had a welcome text upon landing.

Did you get a chance to check this? 😊

Peter

Re: Roaming abroud pass

smblevins — Fri, 09 Aug 2024 13:53:58 GMT

I got the welcome rext when I turned my phone on in USA but the phone gas never connected to a network.

Re: Roaming abroud pass

Peter_W — Fri, 09 Aug 2024 13:57:37 GMT

Thanks for confirming that @smblevins

What model of phone are you using at the moment?

Peter

Re: Roaming abroud pass

bristolian — Fri, 09 Aug 2024 14:43:05 GMT

@smblevins wrote:

I got the welcome rext when I turned my phone on in USA but the phone gas never connected to a network.

In order to receive text messages abroad, you would have been connected to a network, thus proving that roaming is enabled and that is unlikely to be the issue.

As per previous posts above but not answered, can you clarify what you mean your roaming add-on not working in the USA? In other words, can you explain the problem you're having?

Re: Roaming abroud pass

smblevins — Fri, 09 Aug 2024 15:57:07 GMT

I cannot access thè internet phone call or texts in Usa. Therefore I could mot call advice line foe help. Very frustrating as I could not call uber from airport ot us gmoneooglemaps with driving down to visit family.. none has been able to explain why text confirmation has not resulted in wht the package purchased £25 fir a month roaming abroad is not working.

Re: Roaming abroud pass

Rach_H — Fri, 09 Aug 2024 18:00:10 GMT

I understand that this is far from ideal @smblevins.

Are you able to reach out to us from anyone you're travelling with's phone using the details on our Contact Us page, so we can find out why this is happening?

Rach

Re: Roaming abroud pass

smblevins — Fri, 09 Aug 2024 18:51:14 GMT

I have received confirmation via text message that the pass is working but have not worked since I arrived in usa. But tge pass worked on isle of man the week before.i have Samsung A40 phone.

Re: Roaming abroud pass

bristolian — Fri, 09 Aug 2024 19:37:36 GMT

Rather than starting another separate thread for the same issue, it's better to use the "reply" function in this one to keep all posts in the same place.

You've mentioned in a previous post that you received the welcome text on first arrival, thus roaming is enabled. What happens when you try making a call or sending a text?

Have you tried performing a manual network search and selecting an alternative operator? Are the symptoms identical across those networks?

Do you have a spend cap in-place?