topic Ukraina in Mobile Services

Ukraina

Mirowski24 — Wed, 07 Aug 2024 07:28:21 GMT

I am in Ukraine, my phone is not working, please turn on the call

Re: Ukraina

Chris_B — Wed, 07 Aug 2024 07:38:03 GMT

@Mirowski24 Is that contract or PAYG ? Have you used that sim within the UK first?

If on contract did you enable roaming by texting ROAMING to 150 ?

Re: Ukraina

Mirowski24 — Wed, 07 Aug 2024 07:41:36 GMT

This is how I used the sim caste in the UK but I did not roam roaming
because I was driving the car and had navigation from the phone

Re: Ukraina

Chris_B — Wed, 07 Aug 2024 07:51:18 GMT

@Mirowski24 Is it a contract or pay as you go sim ?

If on pay as you go do you have credit on the account to pay for call/texts ?

Re: Ukraina

XRaySpeX — Wed, 07 Aug 2024 08:51:54 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.