topic Re: Re: Not receiving SMS verification codes in Mobile Services

Re: Not receiving SMS verification codes

jusmee — Mon, 05 Aug 2024 07:16:45 GMT

Same problem here. No OTPs and cannot access my bank accounts. Already reported and hoping to get some advice to fix...

Re: Re: Not receiving SMS verification codes

Ali_A — Mon, 05 Aug 2024 09:16:15 GMT

Thanks for joining us on Community @jusmee

Please give our Customer Service technical team a call on 150 so we can investigate and get the OTP through to your phone again.
Usually a simple Network Refresh from our side clears the backlog through.

Ali

Re: Re: Not receiving SMS verification codes

jusmee — Mon, 05 Aug 2024 13:07:36 GMT

PLEASE try to fix with a refresh from your end. Because I cannot call you
from here email is the only option to contact you. Big problem for me
at the moment so I hope you can fix.
Thank you.

Re: Re: Not receiving SMS verification codes

Gareth43 — Mon, 05 Aug 2024 13:17:33 GMT

You’ll have to ring up, no one on here as access to you’re account to do the refresh.