topic Re: Data roaming France in Mobile Services

Data roaming France

Winston1874 — Sat, 03 Aug 2024 03:46:52 GMT

Any ideas why this is not working, contacted 150 but no help, all settings correct and checked. Having to contact again, seems to be a common issue.

not impressed

Re: Data roaming France

bristolian — Sat, 03 Aug 2024 04:11:48 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Data roaming France

Schockwave — Sat, 03 Aug 2024 10:52:45 GMT

@Winston1874 , just to add to what @bristolian has written, have you tried a manual search, by going into networks and doing so?