topic Re: Unable To call whilst outside of the UK in Mobile Services

Unable To call whilst outside of the UK

Nathan1236 — Fri, 02 Aug 2024 10:15:12 GMT

I am currently on holiday in Spain and have received a voicemail. I have tried to call the voicemail number but get an automatic response saying it is restricted to call this number.

I have tried multiple different networks and tried calling other numbers but the restricted message still comes up.

How do I fix this?

Re: Unable To call whilst outside of the UK

bristolian — Fri, 02 Aug 2024 10:20:00 GMT

Have you been able to use this phone in Spain before? How do you know you've received a voicemail? Can you send & receive text messages?

Re: Unable To call whilst outside of the UK

Nathan1236 — Fri, 02 Aug 2024 10:22:02 GMT

Yes I have used this phone/sim in Spain before.

I got a notification saying voicemail and a txt.

I can send/receive txt messages

Re: Unable To call whilst outside of the UK

bristolian — Fri, 02 Aug 2024 10:26:37 GMT

I suspected so, but always worth checking. Are you calling the same voicemail number as in the UK - speed-dial 1 or +44 7953 222222? Is the "automatic response" an audible one or on-screen? If it's audible, does it sound like a Spanish network announcement or an EE one? Is the announcement the same across different Spanish operators?

Can you call other UK numbers?

Re: Unable To call whilst outside of the UK

Nathan1236 — Fri, 02 Aug 2024 10:29:19 GMT

I have tried 121 and +44 7953 222222 both have the same response.

It's an audible response and I don't think it's the EE one as when trying other Spanish networks it's the same response or very similar

Re: Unable To call whilst outside of the UK

Peter_W — Fri, 02 Aug 2024 12:05:13 GMT

Hey there @Nathan1236.

Welcome to the Community, and I hope you've been enjoying your time in Spain too 😁

Have you been able to make any successful calls at all on this trip, or was this the first time you've tried?

Also did you speak with anyone about enabling roaming, or send any messages to our automated service prior to going away?

Peter

Re: Unable To call whilst outside of the UK

Nathan1236 — Fri, 02 Aug 2024 12:07:46 GMT

Hi @Peter_W

Thank you I am enjoying my time!

This is the first call I've attempted.

No I don't think I spoke to anyone about enabling roaming or sent any messages to your automated service.

Re: Unable To call whilst outside of the UK

Peter_W — Fri, 02 Aug 2024 12:18:42 GMT

Thanks @Nathan1236.

Are your outgoing texts still working?
If they are, can you please send a text with ROAMING to 150 and let me know what comes back?

Peter

Re: Unable To call whilst outside of the UK

Nathan1236 — Fri, 02 Aug 2024 12:21:42 GMT

This is what I got:

Welcome to EE's Roaming Service

If you'd like to understand specific country costs or roaming settings, reply GOING

If you're currently abroad and need help reply ABROAD

If you've recently been abroad, or to remove a Roaming pass add-on reply BACK HOME

Re: Unable To call whilst outside of the UK

Peter_W — Fri, 02 Aug 2024 12:28:28 GMT

Cheers @Nathan1236.

Can you please reply with GOING, then on the next reply select ROAMING OPTIONS?

It sounds like we may just have a roaming setting that needs amending, and this will let you get it switched over 😊

Peter

Re: Unable To call whilst outside of the UK

bristolian — Fri, 02 Aug 2024 13:17:02 GMT

If you're able to send & receive texts, you have a mobile network connection and thus roaming is active.

The symptoms describe tend to suggest an international call bar may be active.