topic Re: Abroad with no network! in Mobile Services

Abroad with no network!

Charl1414 — Thu, 01 Aug 2024 12:22:37 GMT

Hi!

I am currently abroad and have no service! I have a spend cap so thinking maybe this is why! I can’t contact EE direct as I don’t have a network to text or call! I need my network working as I can’t log into my online banking etc without code’s getting sent to my phone first!

can anybody please help? Thank you! X

Re: Abroad with no network!

Chris_B — Thu, 01 Aug 2024 12:26:47 GMT

@Charl1414 Did you enable roaming on your EE account by texting ROAMING to 150 or did you call customer services to request this ? The spend cap has nothing to do with the ability to connect to a roaming network. Ie the no service issue you have.

Re: Abroad with no network!

Charl1414 — Thu, 01 Aug 2024 12:28:08 GMT

Hey no I didn’t but there’s no option to do that now I’m here as I have no service? I really need it for work and admin / money stuff! X

Re: Abroad with no network!

bristolian — Thu, 01 Aug 2024 12:30:15 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Abroad with no network!

Charl1414 — Thu, 01 Aug 2024 13:38:30 GMT

Thank you! I will try that!