topic Re: How do I change my phone number in Mobile Services

How do I change my phone number

stephenjames1 — Wed, 19 May 2021 19:16:20 GMT

I’ve changed my phone number a few times over the years and I was just wondering how I change it again and how much it would cost?

Re: How do I change my phone number

stephenjames1 — Wed, 19 May 2021 19:14:58 GMT

I’ve changed my number a few times the past couple of years, and I was wondering if I’ll be able to do it again and if so how much it would cost?

Re: How do I change my phone number

XRaySpeX — Wed, 19 May 2021 19:19:31 GMT

@stephenjames1 : Call CS to change your mobile no. It will cost £36.

Re: How do I change my phone number

mikeliuk — Wed, 19 May 2021 19:28:09 GMT

Potentially you may be able to do this more cheaply by obtaining a PAYG SIM from another provider, requesting a PAC and providing this to EE.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-number-to-ee

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-mobile-phone-provider

Your mileage may vary and if this does work, I would like to hear about it. 🤓

Re: How do I change my phone number

Leanne_T — Thu, 20 May 2021 07:18:17 GMT

Morning @stephenjames1

Welcome to the community.

If you would like to change your mobile number, please give us a call and the team will get this sorted for you 🙂

You can call us on 150 from an EE phone, or 0800 079 8586 from any other phone.

The charge for changing your number can be found in our Non-Standard Charges guide.

Thanks 🙂

Leanne.

Re: How do I change my phone number

bristolian — Thu, 20 May 2021 07:35:08 GMT

@mikeliuk wrote:

Potentially you may be able to do this more cheaply by obtaining a PAYG SIM from another provider, requesting a PAC and providing this to EE.🤓

A PAC is, by definition, for moving providers and keeping your mobile number - which is the opposite of what the OP in this thread wants to do.

Using a STAC (Service Termination Code) may work, but that's a different thing from a PAC, and the advice to call EE C/S is certainly the easiest.

Re: How do I change my phone number

mikeliuk — Thu, 20 May 2021 11:24:17 GMT

Hi @bristolian ,

Is it possible to have two SIMs for a long time with two different providers and then request a PAC from one provider to port the number to the other provider and SIM? 🤓

Edit: I'm proposing that the OP clobbers the unwanted number. We both agree that the OP does not want to port the unwanted number and this would cause a contract to be wrongly cancelled. I can see how a person could accidentally do the wrong thing though.

Re: How do I change my phone number

09ashtonj — Tue, 30 Jul 2024 09:22:06 GMT

I want to change my phone number

Re: How do I change my phone number

Katie_B — Tue, 30 Jul 2024 09:33:27 GMT

Hello @09ashtonj.

Thanks for coming here.

If you wish to change your mobile number please give us a call and speak with our customer care team who will be happy to help.

Katie

Re: How do I change my phone number

KamoKamo17 — Sat, 17 May 2025 15:24:19 GMT

I want change my phone number

Re: How do I change my phone number

XRaySpeX — Sat, 17 May 2025 15:32:17 GMT

@KamoKamo17 : Call CS to change your mobile no. It will cost £36.

Re: How do I change my phone number

heldenbrau — Mon, 21 Jul 2025 13:59:07 GMT

I could not do that as I never got through, is there another way as there is no email or messaging.

Re: How do I change my phone number

XRaySpeX — Mon, 21 Jul 2025 14:09:14 GMT

@heldenbrau : No, you need to phone as advised.

Re: How do I change my phone number

Leee40 — Tue, 10 Mar 2026 20:02:17 GMT

I need to change my number

Re: How do I change my phone number

bristolian — Tue, 10 Mar 2026 22:39:30 GMT

@Leee40 wrote:
I need to change my number

Read the posts above yours, to which you've replied.

They contain the advice you need.