topic Re: Abroad no coverage even with roaming in Mobile Services

Abroad no coverage even with roaming

Zahralouise1739 — Mon, 29 Jul 2024 07:39:17 GMT

I haven’t been able to use my data neither receive calls or use data , please , I request a call back urgently

Re: Abroad no coverage even with roaming

bristolian — Mon, 29 Jul 2024 07:56:17 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Abroad no coverage even with roaming

Schockwave — Mon, 29 Jul 2024 08:50:57 GMT

@Zahralouise1739 , Regardless, this is not customer service, but a public forum, and so no-one from customer service will give you a call back, it is up to you to ring them, using the ways @bristolian has written, which also is in my signature.

Re: Abroad no coverage even with roaming

XRaySpeX — Mon, 29 Jul 2024 11:34:47 GMT

@Zahralouise1739 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Abroad no coverage even with roaming

bristolian — Mon, 29 Jul 2024 17:53:31 GMT

@Zahralouise1739 wrote:

I haven’t been able to ... receive calls...I request a call back urgently

Adding to the responses... a callback would be another call you can't receive!

Follow the other advice to contact CS yourself, and request your roaming facility is enabled.