topic Re: Re: Unable to connect to network abroad despite Roam Abroad Pass in Mobile Services

Re: Unable to connect to network abroad despite Roam Abroad Pass

Naga_v — Sun, 28 Jul 2024 11:33:23 GMT

Hi,

I traveled abroad (USA) on 26.07.2024 after checking with customer support and waited 1 and half day. There is no sign of network detection. only appear SOS. can't make any calls. Very bad experience, lost hope and feel helpless .

Re: Re: Unable to connect to network abroad despite Roam Abroad Pass

Katie_B — Sun, 28 Jul 2024 12:02:40 GMT

Hi @Naga_v.

Thanks for coming here.

Before leaving the UK did you text ROAMING to 150 to activate roaming on your account?

When you landed in the states did you receive a welcome text?

Katie

Re: Re: Unable to connect to network abroad despite Roam Abroad Pass

bristolian — Sun, 28 Jul 2024 18:18:19 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Re: Unable to connect to network abroad despite Roam Abroad Pass

XRaySpeX — Mon, 29 Jul 2024 01:21:57 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.