topic Re: My mobile data is not working in Mobile Services

My mobile data is not working

Idkay_ — Sat, 27 Jul 2024 12:45:41 GMT

Hi everyone,

I need help.

I’ve been unable to use my mobile data for a week now. I woke up one morning and it just says it’s not activated. I’ve done everything but it’s not working. When I put it on instead of 5G it’s showing EDGE and saying it’s not activated. I can’t send texts to 150. Making calls seem to be very difficult even receiving.

Re: My mobile data is not working

Idkay_ — Sat, 27 Jul 2024 12:41:30 GMT

Same issue I’m facing right now have you found a solution?

Re: My mobile data is not working

bristolian — Sat, 27 Jul 2024 12:51:21 GMT

EDGE means your phone is on 2G.

Try toggling flight mode and also restarting your phone in the first instance.

Re: My mobile data is not working

Idkay_ — Sat, 27 Jul 2024 12:53:14 GMT

It’s not working
I’ve done that almost every day I don’t know what else to do

Re: My mobile data is not working

Leanne_T — Sat, 27 Jul 2024 13:50:15 GMT

Hi @Idkay_

Thanks for coming back to the community 🙂

Is this happening in more than one area?

What device are you using?

Leanne.

Re: My mobile data is not working

Idkay_ — Sat, 27 Jul 2024 13:51:14 GMT

Yes everywhere I have gone
I’m using an iPhone 15

Re: My mobile data is not working

Leanne_T — Sat, 27 Jul 2024 13:52:58 GMT

Thanks @Idkay_

Could you try going into Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, this will restart the iPhone and remove any saved WiFi passwords.

Does the same happen after trying this?

Leanne.

Re: My mobile data is not working

Idkay_ — Sat, 27 Jul 2024 14:00:14 GMT

It’s still the same
Sent from my iPhone

Re: My mobile data is not working

Leanne_T — Sat, 27 Jul 2024 14:05:54 GMT

Thanks for trying @Idkay_

Are you able to try the SIM card in another phone to see if the issue follows the SIM?

Leanne 🙂

Re: My mobile data is not working

bristolian — Sat, 27 Jul 2024 14:38:21 GMT

Do you know anyone else locally who uses EE - do they have similar problems? I suspect they won't, but worth checking.

Otherwise, try a 2way SIM-swap, which any EE retail store can assist with if necessary.

Put your non-working SIM in a working phone - what result?

Put a working SIM in your non-working phone - what result?

Re: My mobile data is not working

Idkay_ — Sat, 27 Jul 2024 15:06:14 GMT

The sim is not working on another device I just tried it
Sent from my iPhone