topic Re: EU Roaming in Mobile Services

EU Roaming

Sanders_mc — Sat, 27 Jul 2024 08:30:54 GMT

Can anyone confirm that Roam In EU add on gives you the option to use free roaming in the EU?

Re: EU Roaming

Leanne_T — Sat, 27 Jul 2024 10:10:26 GMT

Hi @Sanders_mc

Thanks for coming to the community 🙂

Which add-on do you have?

Are you with us on pay as you go or pay monthly?

Leanne 🙂

Re: EU Roaming

Sanders_mc — Sat, 27 Jul 2024 11:47:41 GMT

Pay monthly.

1 add on - £ 2.47 per day for EU roaming.

2 add on - Roam in EU

Re: EU Roaming

Leanne_T — Sat, 27 Jul 2024 12:35:41 GMT

Thanks @Sanders_mc

If you use your allowances you'll pay £2.47 for that day, and if you don't, you won't be charged anything.

please see our Changes to EU Roaming Help page for full details.

Before travelling please text ROAMING to 150 to make sure your account is fully set up for roaming.

Leanne.

Re: EU Roaming

Sanders_mc — Sat, 27 Jul 2024 12:44:17 GMT

Are you sure because EE assured me that I will not pay £2.47 per day. When I send info roaming Spain to number 150 I get information that I can use the phone in Spain free of charge.

Re: EU Roaming

Leanne_T — Sat, 27 Jul 2024 12:47:58 GMT

Hi @Sanders_mc

If you give us a call on 150, the team can check your account and let you know if the fee would not be charged for you.

Leanne.

Re: EU Roaming

Sanders_mc — Sun, 28 Jul 2024 07:01:33 GMT

Hi Leanne

I have a reply from no. 150 that I will not pay for roaming in Spain and that is enough for me. If you charge me any additional costs I will take it to court. I will not call and waste my time on pointless conversations with your hopeless CS. When I took this contract one of your sellers assured me twice that I have free roaming in the EU and I will not pay £2.47 per day. Maybe you could ask your colleagues yourself and start properly informing people on this forum?