topic Re: No phone network abroad in Mobile Services

No phone network abroad

Popcorn100 — Thu, 25 Jul 2024 05:53:00 GMT

I have arrived in Denmark from uk and have no access to the phone network - I can access wifi. I had the same issue in Italy last year, which took EE a couple of days to solve - the first level support said everything was set up ok. I have roaming data included in my plan. I have an eSIM which gives me a number of options - I’ve tried several combinations without success. When I switch off automatic network selection, it just searches without bringing up any options

Re: No phone network abroad

Leanne_T — Thu, 25 Jul 2024 09:15:17 GMT

Hi @Popcorn100

Thanks for coming to the community.

Did you text ROAMING to 150 before travelling to make sure roaming was active as well as having the add-on?

Leanne 🙂

Re: No phone network abroad

bristolian — Thu, 25 Jul 2024 09:32:53 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.