topic Re: No audio on phone calls in Mobile Services

Re: No audio on phone calls

Angaer — Wed, 24 Jul 2024 14:11:13 GMT

Surprisingly I have almost exactly same issue. Except I can hear person on the other side whilst not being heard at all. Also, WhatsApp works fine, so it's not the device issue.

Re: Re: No audio on phone calls

Katie_B — Wed, 24 Jul 2024 15:00:16 GMT

Hello @Angaer.

What phone are you using?

Katie

Re: Re: No audio on phone calls

Jemanson — Wed, 24 Jul 2024 15:06:39 GMT

I ended up switching to a different network and it's been fine since then.

Re: Re: No audio on phone calls

Angaer — Wed, 24 Jul 2024 15:26:53 GMT

Xiaomi mi 11t Pro. Haven't had that issue until like 2 days ago. Postcode is UB3 3NQ.

Re: Re: No audio on phone calls

Angaer — Wed, 24 Jul 2024 15:27:33 GMT

...thx for a hint except I am happy with EE ATM.

Re: Re: No audio on phone calls

bristolian — Wed, 24 Jul 2024 15:59:20 GMT

@Angaer wrote:

Surprisingly I have almost exactly same issue. Except I can hear person on the other side whilst not being heard at all. Also, WhatsApp works fine, so it's not the device issue.

As per the posts in the thread you'd previously added to (yours is now a separate thread)...

Is this problem specific to one location, or is it general? Does audio come & go during the call, or is it that once the audio has gone, it never returns - however long the call is kept open for?

Can you use mobile data whilst on a call?

Re: Re: No audio on phone calls

Angaer — Thu, 25 Jul 2024 09:06:34 GMT

Only outgoing audio. I can hear the person well.

It's not permanent so it happens one day and next it's all ok.

Mobile data could be used in same time.

Location, I had that issue only in UB3, so I am thinking could it be related to any signal jamming device ? Could that affect voice calls?

Re: Re: No audio on phone calls

bristolian — Thu, 25 Jul 2024 10:27:08 GMT

The signal jammer suggestion can be safely ignored, mobile data use proves you're using 4G.

I'd recommend logging examples of problematic calls and reporting them via CS. If you can get 3+ examples over a couple of days, that's likely to help.

Re: Re: No audio on phone calls

Angaer — Wed, 31 Jul 2024 07:01:24 GMT

Thanks for the suggestion, it just happened an hour ago, same area. Will call CS and ask for their idea.

Re: Re: No audio on phone calls

Leanne_T — Wed, 31 Jul 2024 08:52:51 GMT

Hi @Angaer

Thanks for coming back to us and letting us know.

Please keep us updated with how you get on after giving us a call on 150 to get the audio looked into.

Leanne 🙂