topic Re: Not receiving phone call in Mobile Services

Not receiving phone call

dae15 — Wed, 24 Jul 2024 14:51:39 GMT

I have two days and noten able to receive or make phone calls.Even the advisors are not being able to contact me. I work remotely and I have been stuck in a bad position.

Anyone can help me?

Re: Not receiving phone call

Katie_B — Wed, 24 Jul 2024 15:20:47 GMT

Hi @dae15.

Thanks for coming here.

Does this happen in all locations?

Can you send texts OK?

Katie

Re: Not receiving phone call

dae15 — Wed, 24 Jul 2024 15:33:20 GMT

Yes first question

No I can't send text messages only to 150 does it

Re: Not receiving phone call

Katie_B — Wed, 24 Jul 2024 15:41:29 GMT

Thanks for getting back to me @dae15.

Are you able to test your SIM in another device?

Katie

Re: Not receiving phone call

dae15 — Wed, 24 Jul 2024 15:51:17 GMT

Yes I tried but unfortunately any change

Re: Not receiving phone call

Katie_B — Wed, 24 Jul 2024 15:52:31 GMT

Thanks for trying @dae15.

I'd recommend trying a replacement SIM.

Do you live near an EE Store?

Katie

Re: Not receiving phone call

dae15 — Wed, 24 Jul 2024 15:56:53 GMT

No, unfortunatel, I can't do that Is there any chance to contact tech support via email?

Re: Not receiving phone call

Katie_B — Wed, 24 Jul 2024 16:01:00 GMT

Hi @dae15.

Our customer care team can be contacted via Live Chat.

This can be found in the EE app under 'Help'.

Katie

Re: Not receiving phone call

dae15 — Wed, 24 Jul 2024 16:12:47 GMT

I'm not being able either because the ai digital don't let me go through its stops

Me as

Well.

I'm very frustrated with the service.

Very dissatisfied and disappointed

Re: Not receiving phone call

bristolian — Wed, 24 Jul 2024 16:15:59 GMT

@Katie_B wrote:

Are you able to test your SIM in another device?

In addition - what is the result of a 2way SIM-swap?

Your non-working SIM in a working phone - what result?

A working SIM in your non-working phone - what result?

This will help ascertain if the issue is SIM/account-related, or phone-related.

Re: Not receiving phone call

dae15 — Wed, 24 Jul 2024 16:45:50 GMT

It looks like sim is not working because phone is perfect condition.

basically i can see reception signal is full but i cant call at least 150 its says call failed and no any other number