topic Re: How to active roaming in China in Mobile Services

How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 08:31:22 GMT

I forgot to send ROAMING to 150 before I left the UK. I can't send the text now because there is no connect now. I called CS for help. They changed my plan to which can roam and added Travel Data Pass for me, but it still showed no connect on my phone. I just need it to receive few texts. Help!

Re: How to active roaming in China

bristolian — Tue, 23 Jul 2024 09:41:11 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 12:18:24 GMT

I contact CS. They changed my plan to which can roam and added Travel Data Pass for me, but it still no connect.

Re: How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 12:19:19 GMT

Re: How to active roaming in China

Katie_B — Tue, 23 Jul 2024 12:27:36 GMT

Hi @ToyCastle.

Did they activate roaming as well as changing your plan?

Katie

Re: How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 12:50:19 GMT

Yes.

Re: How to active roaming in China

bristolian — Tue, 23 Jul 2024 12:57:22 GMT

If you are confident the (free) roaming facility has been enabled on your SIM, try a manual network search and attempt connections to each available operator in turn.

If this works, you can re-enable auto-selection afterwards.

Re: How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 13:46:30 GMT

I tried search network manually, it didn't work.

Re: How to active roaming in China

Katie_B — Tue, 23 Jul 2024 13:48:49 GMT

Do any networks show when you manually search @ToyCastle?

Katie

Re: How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 13:52:15 GMT

Yes, it shows few networks. Most of them are not available. China Broadnet is available, I can't connect it.

Re: How to active roaming in China

Katie_B — Tue, 23 Jul 2024 14:04:26 GMT

Are you able to speak with our customer care team and ensure roaming has been enabled @ToyCastle?

Do you have roaming active in your mobile phone settings?

Katie

Re: How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 14:26:33 GMT

Yes, I just speaked with them on today's morning. I think the roaming is active.

Re: How to active roaming in China

Katie_B — Tue, 23 Jul 2024 14:47:14 GMT

I'd recommend getting back in touch @ToyCastle.

Please keep us updated.

Katie

Re: How to active roaming in China

ToyCastle — Tue, 23 Jul 2024 14:53:32 GMT

Ok, I'll try it when I'm free.