topic Re: Re: Phone won't make or receive calls in Mobile Services

Re: Phone won't make or receive calls

aqsakhan — Mon, 22 Jul 2024 15:31:33 GMT

I really want to make a call to EE 150 but as soon as I hit the call button it cuts off. Could you please advise. Thanks

Re: Re: Phone won't make or receive calls

Katie_B — Mon, 22 Jul 2024 15:36:17 GMT

Hi @aqsakhan.

Are you able to make other calls OK?

Katie

Re: Re: Phone won't make or receive calls

aqsakhan — Mon, 22 Jul 2024 16:28:29 GMT

Yes I am able to make other calls.

Re: Re: Phone won't make or receive calls

Katie_B — Mon, 22 Jul 2024 16:31:25 GMT

Thanks for confirming @aqsakhan.

Could you please try calling 07953 966 150 and let me know if this works?

Katie

Re: Re: Phone won't make or receive calls

XRaySpeX — Mon, 22 Jul 2024 16:48:05 GMT

Are you on contract or PAYG? On PAYG you need to have 25p credit to call CS.

Re: Re: Phone won't make or receive calls

aqsakhan — Mon, 22 Jul 2024 17:40:29 GMT

Hi I can't still make any call

Re: Re: Phone won't make or receive calls

James_B — Tue, 23 Jul 2024 06:37:15 GMT

Did you try the long dial number, @aqsakhan? - 07953 966 150

Are you using a pay as you go or pay monthly plan?

Are you in the UK?

James

Re: Re: Phone won't make or receive calls

aqsakhan — Tue, 23 Jul 2024 09:03:51 GMT

I am paying monthly. This is what I want to call for. Because I am paying a
lot of monthly bill without being informed.

Re: Re: Phone won't make or receive calls

James_B — Tue, 23 Jul 2024 10:05:33 GMT

Are you in the UK, or roaming, @aqsakhan?

Did you try dialling 07953 966 150? (+44 7953 966 150 if you are abroad)

James

Re: Re: Phone won't make or receive calls

aqsakhan — Tue, 23 Jul 2024 10:25:51 GMT

Hi
I am in the UK and try to dial no. starts with 07 .
It doesn't work.
I was contacted by some Sam Williams (if that was the correct name). I told
him my issue and I have been telling the same thing with all of the CS who
contact me every other day.
I am facing extra charges on my monthly billing when I was told it's just
going to be £9.50 but I am paying £24.00 for the last 3 months.
I am quite frustrated now. No one is helping me out. Every other day I get
calls from EE CS and they say they are going to resolve and refund my money
but nothing happened as of yet.
Totally dissatisfied with your service.

Re: Re: Phone won't make or receive calls

James_B — Tue, 23 Jul 2024 10:29:49 GMT

Are you able to call other numbers, @aqsakhan?

James

Re: Re: Phone won't make or receive calls

aqsakhan — Tue, 23 Jul 2024 10:31:51 GMT

Hi James,

I answered this question before as well. Yes, I can make calls to other
no.s. there is no issue with that.

Re: Re: Phone won't make or receive calls

James_B — Tue, 23 Jul 2024 10:50:54 GMT

Are you a direct customer with EE, or are you with an MVNO that uses the EE network, @aqsakhan?

James

Re: Re: Phone won't make or receive calls

aqsakhan — Tue, 23 Jul 2024 10:54:51 GMT

I am a direct customer

Re: Re: Phone won't make or receive calls

James_B — Tue, 23 Jul 2024 10:59:57 GMT

What happens when you call 150, @aqsakhan?

Do you hear a recorded message?

James

Re: Re: Phone won't make or receive calls

aqsakhan — Tue, 23 Jul 2024 11:35:51 GMT

I can't make call as soon as I hit call button it cuts off

Re: Re: Phone won't make or receive calls

XRaySpeX — Tue, 23 Jul 2024 11:38:33 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Re: Phone won't make or receive calls

aqsakhan — Tue, 23 Jul 2024 11:55:51 GMT

Yes

Re: Re: Phone won't make or receive calls

XRaySpeX — Tue, 23 Jul 2024 11:57:04 GMT

Yes, so what does it say?

Re: Re: Phone won't make or receive calls

aqsakhan — Tue, 23 Jul 2024 12:16:51 GMT

Could you please call me