topic Re: Can receive SMS but not Calls while in Canada in Mobile Services

Can receive SMS but not Calls while in Canada

BaoYu — Sat, 20 Jul 2024 12:22:02 GMT

Hi,

My husband was able to received calls the morning after he arrived Toronto, then he changed it to a Data roaming sim so he has data while he is in Canada. But he tried to change it back to his UK sim so he can see who called but it didn’t work. He cannot receive calls anymore. His mom tried to phone him but kept saying unavailable.

then I tried with my phone. My Phone (UK EE) is able to receive SMS but when my friend called.. also unavailable. Roaming is on… we used Roaming in Spain while we were there last week. So can anyone help? Is it some sort of setting we need to change? Already tried restarting our phones…

thanks

Re: Can receive SMS but not Calls while in Canada

Schockwave — Sat, 20 Jul 2024 13:30:47 GMT

Hello @BaoYu ,

Welcome to the community,

Did you receive the welcome message from EE?

Have you tried manually doing a network search to see if another network will work?

Since you have roaming enabled on your account, nothing else I can suggest, sorry.

Re: Can receive SMS but not Calls while in Canada

BaoYu — Sat, 20 Jul 2024 13:34:39 GMT

Hi,

yes I received a welcome message. And also text messages from my friend in the UK.
Nextwork is automated …tried connected to different networks by itself.

thanks

Re: Can receive SMS but not Calls while in Canada

Schockwave — Sat, 20 Jul 2024 13:38:50 GMT

@BaoYu , if you go to network and then make sure that you set the network to manual and try that way to see if another network works.

Re: Can receive SMS but not Calls while in Canada

BaoYu — Sat, 20 Jul 2024 13:48:54 GMT

I tried. Still doesn’t work. But it should jump I to voicemail right? Instead of saying unavailable?

Re: Can receive SMS but not Calls while in Canada

Schockwave — Sat, 20 Jul 2024 13:52:51 GMT

@BaoYu , yes, if you set up voicemail, it should definitely go there. Did you set it up?

Have you got a signal showing?

Re: Can receive SMS but not Calls while in Canada

BaoYu — Sat, 20 Jul 2024 14:43:13 GMT

Yes . Voicemail set up and have signals

Re: Can receive SMS but not Calls while in Canada

bristolian — Sat, 20 Jul 2024 15:07:30 GMT

Basics then.

Are you able to send & receive texts?

That proves a local network connection, and thus roaming being active.

Manually changing to alternate local networks often resolves glitches such as "network A doesn't work for calls" or "network B has slow data"

Re: Can receive SMS but not Calls while in Canada

BaoYu — Sat, 20 Jul 2024 20:07:47 GMT

Thanks. But I tried two of the four networks available.. two don’t work (still cannot receive calls) and the other two don’t get signals (showing SOS)

Re: Can receive SMS but not Calls while in Canada

James_B — Sun, 21 Jul 2024 07:10:15 GMT

Do you have a spend cap on your account, @BaoYu?

James

Re: Can receive SMS but not Calls while in Canada

BaoYu — Sun, 21 Jul 2024 16:05:10 GMT

I believe so but I wasn’t going pick up any calls … just want to see the missed calls… so I can get in touch with whoever tried to call me via WhatsApp or email. But still,,, nothing comes through…only SMS… and when I friend tried to call me it said number is unavailable.. which is weird

Re: Can receive SMS but not Calls while in Canada

Leanne_T — Mon, 22 Jul 2024 06:26:03 GMT

Hi @BaoYu

Thanks for coming back to us.

Can you try changing the Spend Cap, as advised in the Getting ready to roam section on the Roaming Costs, page.

Do you receive calls after changing the Spend Cap?

Leanne 🙂