topic Re: Re: Not receiving text messages from UK whilst abroad. in Mobile Services

Re: Not receiving text messages from UK whilst abroad.

Em1233 — Sat, 20 Jul 2024 08:27:47 GMT

Hello

I am having the same issues (from Japan).

I have tried manually connecting to a different network as well as sending a text to myself (which failed to deliver).

James_B — Sat, 20 Jul 2024 11:25:39 GMT

Are you using a pay as you go or pay monthly plan?

James

Em1233 — Sat, 20 Jul 2024 11:33:59 GMT

PAYG

James_B — Sat, 20 Jul 2024 11:43:20 GMT

When was the last time you used your phone for a chargeable service, @Em1233?

James

Em1233 — Sat, 20 Jul 2024 11:44:38 GMT

It’s been a while - maybe Feb 2024?

James_B — Sat, 20 Jul 2024 12:06:55 GMT

If it's been over 179 days, your account will be in hibernation.

To reactivate it, you'd need to contact Customer Care on +44 7953 966 150.

James