topic Turkey roaming not working in Mobile Services

Turkey roaming not working

Lucindamann — Fri, 19 Jul 2024 15:46:17 GMT

I am in turkey and need data for 24hours but it doesn’t seem to work. Please help asap

Re: Turkey roaming not working

Katie_B — Fri, 19 Jul 2024 15:51:39 GMT

Hi @Lucindamann.

Welcome to the EE Community.

What is happening when you try to use your data?

Did you activate roaming before leaving the UK?

Katie

Re: Turkey roaming not working

Lucindamann — Fri, 19 Jul 2024 15:53:29 GMT

Hello,

I thought it was already activated, but I cannot access anything. Did not
received a welcome text when arrived. Just no service appears.

Thanks,
Lucinda

Re: Turkey roaming not working

Katie_B — Fri, 19 Jul 2024 15:54:49 GMT

Hi @Lucindamann.

I'd recommend checking you have roaming active on your account.

You can check this via our Live Chat team, a link for chat can be found in the EE app under 'Help'.

Katie

Re: Turkey roaming not working

XRaySpeX — Fri, 19 Jul 2024 15:58:06 GMT

@Lucindamann : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.