topic Re: Re: Unable to connect to network abroad despite Roam Abroad Pass in Mobile Services

Re: Unable to connect to network abroad despite Roam Abroad Pass

clark58 — Fri, 19 Jul 2024 12:15:13 GMT

In the same boat as Mike was 2 years ago. Have had a Roam Further add-on for several years and am now in Canada - with no network connection! : (

Re: Re: Unable to connect to network abroad despite Roam Abroad Pass

bristolian — Fri, 19 Jul 2024 12:20:40 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Re: Unable to connect to network abroad despite Roam Abroad Pass

Katie_B — Fri, 19 Jul 2024 12:21:18 GMT

Hi @clark58.

I am sorry to hear this.

Did you activate roaming before leaving the UK by texting ROAMING to 150?

Has this previously worked OK?

Katie

Re: Re: Unable to connect to network abroad despite Roam Abroad Pass

XRaySpeX — Fri, 19 Jul 2024 12:22:44 GMT

@clark58 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.