Cap

Ashimoto — Fri, 19 Jul 2024 10:50:49 GMT

My son is in France but can’t access the £2.70 a day for roaming

Re: Cap

Chris_B — Fri, 19 Jul 2024 11:07:25 GMT

@Ashimoto Was roaming enabled on the account? This is done by texting ROAMING to 150 or by calling customer service.

Re: Cap

bristolian — Fri, 19 Jul 2024 11:55:35 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you or your son do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Cap

XRaySpeX — Fri, 19 Jul 2024 12:32:18 GMT

Is he on contract or PAYG?

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