topic Re: Do you ever answer the phone? A new customer to EE not impressed!!! in Mobile Services

Do you ever answer the phone? A new customer to EE not impressed!!!

SN105 — Thu, 18 Jul 2024 07:58:20 GMT

Talk the talk but do nothing....don't make calls when promised. Now been without mobile service for over a week and EE have been useless....

Re: Do you ever answer the phone? A new customer to EE not impressed!!!

bristolian — Thu, 18 Jul 2024 08:12:53 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Do you ever answer the phone? A new customer to EE not impressed!!!

SN105 — Fri, 19 Jul 2024 05:43:49 GMT

Thanks for the suggestions. After spending an hour in my local shop, the only solution is a new phone. On going onto a different EE forum later, I quickly discovered that it is a compatibility issue with the S8 and the EE 5g sim cards. Quite why the people in the shop were unaware is a mystery. As many others on the forum pointed out, this is clearly a known issue so it’s pretty rubbish of EE not to make customers aware.