topic My phone wont work in spain in Mobile Services

My phone wont work in spain

Braderz1 — Thu, 18 Jul 2024 12:04:42 GMT

@ Hi can anyone help please my phone won't work in Spain I have set data roaming

Re: My phone wont work in spain

XRaySpeX — Thu, 18 Jul 2024 12:19:25 GMT

@Braderz1 : Any data roaming setting on your phone won't have anything do with it if you haven't activated roaming on your a/c.

Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: My phone wont work in spain

bristolian — Thu, 18 Jul 2024 12:16:33 GMT

Data roaming simply means allowing the use of mobile data whilst roaming - it's useless without having roaming enabled in the first place.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?