Re: Losing mobile service abroad, losing patience

Nishil2000 — Wed, 17 Jul 2024 07:50:49 GMT

Hi @hellan. I’m having the same issue. My phone and network work completely fine at home. When abroad it disconnects after approximately 2 minutes. The only way I can reconnect is but restarting my phone or flicking aeroplane mode on and off - this allows me to reconnect for another 2 minutes. I’ve checked my settings and roaming is switched on both on my phone and on MyEE.
Did you ever find a solution for this?

Re: Re: Losing mobile service abroad, losing patience

bristolian — Wed, 17 Jul 2024 08:03:35 GMT

Roaming is not a setting you can check either on your phone or myEE account, you may be confused with "data roaming" which simply allows the use of mobile data whilst already roaming.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

topic Re: Losing mobile service abroad, losing patience in Mobile Services

Re: Losing mobile service abroad, losing patience

Re: Re: Losing mobile service abroad, losing patience